JuniorITEngineer

Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Junior IT Engineer Location: Mumbai, India About the role: The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Junior IT Engineer is to provide first line support for all staff within the IIG group of companies. Working potential shift hours including nights and weekends, the Junior IT Engineer is primarily responsible for triaging and receiving incoming support calls and escalating appropriately. They are also responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast paced environment which provides services over the phone, through e-mail, chat, and in person. What you will be doing: • Work out of hours office shifts and potentially both days of the weekend, a rota will be in place • Provide 1st systems support to users, for SaaS products, our proprietary software platform Oliver Marketing Gateway (OMG), PC, Mac and Printer based support • Escalating issues to the relevant parties appropriately • Diagnosing and resolving technical issues • Managing and troubleshooting Office 365 and other cloud-based systems • Setting up and configuring new laptops and desktops • Installing authorised software to laptops and deskto