Archirodon Group N. V
Engineering, Procurement and Construction (EPC)
JuniorITEndUserSupport
Neural analysis suggests this role is
optimal for mid candidates.
“Junior IT End User Support at Archirodon Group N. V. Skills: End User Support, Hardware, Software. Provide First level of support. Offer proactive support”
What You'll Achieve.
SLA adherence
Industry & Context.
solving problems; creative solutions; technical problems
travel
What They're Looking For.
Must Have
Minimum one (1) year of experience in a similar end-user support role in Windows infrastructure with exposure to Incident Management and/or IT ticketing systems, Experience and knowledge base in Microsoft Cloud, Office 365 and Cisco telephone system, A working knowledge of the use of common ICT hardware and software applications, Very good command (written and oral) of English language.
Nice to Have
Previous experience with construction industry is welcomed
What You'll Do.
Provide First level of support
Offer proactive support
Ensure the continuing operation
Protect against Virus attacks
Troubleshoot and provide solutions
Ensure accurate notification
Participate in evaluating training needs
Ensure that all operating policies
Set up and maintain environments
Produce regular reports
How You'll Work.
Team & Collaboration
learn from an international dynamic team
Communication Scope
Very good command (written and oral) of English language.
Full Job Description
[Archirodon](http://www.archirodon.net/), having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects worldwide, in recognition of its superior standards of performance. We have an outstanding record in completing major Energy, Marine, Infrastructure and Defense & Security projects around the globe and we pride ourselves on delivering over the years the kind of reliability and trust that the client has the right to expect from a major EPC contractor. Are you ready to travel, be part of and learn from an international dynamic team? Are you an enthusiastic, self-motivated, resourceful and highly skilled professional, looking for a role to get passionate about? Would you like to be part of a dynamic EPC leader with global presence? We’d like to meet you! As an End User Support, you will assist users in solving problems using available hardware and software tools. Also, support, install, and maintain personal computers, local area networks, operating systems, software, and related IT-sanctioned peripherals. What you will need to do: * Provide First level of support to users on Hardware, Software, and LAN in the form of l IT Helpdesk Tickets * Offer proactive support to users by updating all users’ applications with the latest service packs and patches * Ensure the continuing operation of the Operating systems, email, printing, Windows update, virus protection, etc. * Protect against Virus attacks by regularly updating the Antivirus software and scanning all computers * Troubleshoot and provide accurate, creative solutions to technical problems on PCs while ensuring users satisfaction * Ensure accurate notification and escalation of problems while empowering users to make more effective use of the IT systems available to them * Participate in evaluating training needs and teach or
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