Kinly
Technology
JuniorIT/AVServiceEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Junior IT / AV Service Engineer at Kinly. Skills: AV systems support, IT infrastructure support, Remote incident management, Troubleshooting collaboration tools, Equipment testing and preparation. Plays a key role in delivering reliable, high-quality support across a wide range of Audio Visual and collaborative technologies within a dynamic managed service environment. The role focuses on remote incident management, including ticket creation, troubleshooting, problem identification, while workin”
What You'll Achieve.
Deliver reliable, high-quality support across a wide range of Audio Visual and collaborative technologies within a dynamic managed service environment. Ensure all room and equipment records are accurate and up to date. Support service delivery and issue resolution. Support high-priority incidents.
Industry & Context.
Remote incident management; Ticket creation; Troubleshooting; Problem identification; Fault resolution
Until December 2026 you will be required to travel to Basingstoke 3 x times per week - travel costs will be subsidised, but then the role will be Sunbury based. UK National status with eligibility to undergo SC-level security clearance. Ability to work flexibly and provide cover across shift patterns between 07:00 -19:00 Monday to Friday (Excluding UK Bank Holiday).
What They're Looking For.
Must Have
Experience supporting AV systems or with IT/Microsoft infrastructure and endpoint remote management background. Background in troubleshooting remote collaboration tools (Microsoft Teams, Webex etc.). Knowledge of AV/IT technologies and their functionality to effectively service customers as well as a basic understanding of Network Topology. Experience assembling, configuring, and troubleshooting PCs and AV equipment, with a solid understanding of basic hardware and systems. Basic knowledge of device enrolment, configuration, and management within Microsoft Intune, supporting secure endpoint deployment and maintenance. Experience supporting Teams-based collaboration, including voice setup, meeting room systems, conferencing tools, and troubleshooting call or connectivity issues. Security-conscious mindset with the ability to operating within sensitive or restricted environments. UK National status with eligibility to undergo SC-level security clearance. Ability to work flexibly and provide cover across shift patterns between 07:00 -19:00 Monday to Friday (Excluding UK Bank Holiday).
What You'll Do.
Plays a key role in delivering reliable, high-quality support across a wide range of Audio Visual and collaborative technologies within a dynamic managed service environment.
The role focuses on remote incident management, including ticket creation, troubleshooting, problem identification, while working within defined internal & external SLAs.
The role also supports project and installation activity through equipment preparation, testing and coordination with onsite engineers, maintaining accurate asset and room records throughout.
How You'll Work.
Team & Collaboration
Plays a key role in delivering reliable, high-quality support across a wide range of Audio Visual and collaborative technologies within a dynamic managed service environment. Operating within a secure environment, the position requires communication, technical aptitude, and a commitment to safeguarding sensitive information, while consistently contributing to continuous improvement and elevating the overall end-user experience. Work collaboratively with on‑site third‑party providers to support service delivery and issue resolution. Support high‑priority incidents by working closely with the Major Incident Management team.
Communication Scope
Communicate with end users; Liaise with vendors
Full Job Description
Role: Junior IT / AV Service Delivery Engineer Contract Type: Full-time, Permanent Location: Sunbury-upon-Thames and Basingstoke Until December 2026 you will be required to travel to Basingstoke 3 x times per week - travel costs will be subsidised, but then the role will be Sunbury based Salary : £27,000 - £35,000 (dependent on experience), plus full company benefits Hours: Monday – Friday working a varying shift pattern that will fall between the hours of 7am and 7pm Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. As we move our delivery function to Sunbury, we are now looking for a proven Audio Visual Service Engineer to join our highly collaborative team to plays a key role in delivering reliable, high-quality support across a wide range of Audio Visual and collaborative technologies within a dynamic managed service environment. The role focuses on remote incident management, including ticket creation, troubleshooting, problem identification, while working within defined internal & external SLAs. The role also supports project and installation activity through equipment preparation, testing and coordination with onsite engineers, maintaining accurate asset and room records throughout. Operating within a secure environment, the position requires strong communication, technical aptitude, and a commitment to safeguarding sensitive information, while consistently contributing to continuous improvement and elevating the overall end-user experience. Key responsibilities: * Maintain vigilance with Proactive Monitoring Platforms for Endpoint and Infrastructure Alerts * Pre-stage and fully test all specified equipment prior to project installations to ensure
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