Kinly
Technology
JuniorIT/AVServiceEngineer
“Junior IT / AV Service Engineer at Kinly. Skills: AV systems support, IT infrastructure support, Remote collaboration tools, Network topology. Maintain vigilance with Proactive Monitoring Platforms. Pre-stage equipment”
Industry & Context.
Troubleshooting; Root cause analysis
Travel to Basingstoke, SC-level security clearance, Flexible shift patterns
What They're Looking For.
Must Have
Experience supporting AV systems, IT infrastructure experience, Endpoint remote management background, Troubleshoot remote collaboration tools, Knowledge of AV/IT technologies, Basic understanding of Network Topology, Assemble, configure, troubleshoot PCs, Assemble, configure, troubleshoot AV equipment, Solid understanding of basic hardware, Solid understanding of basic systems, Basic knowledge of device enrolment, Basic knowledge of device configuration, Basic knowledge of device management, Support secure endpoint deployment, Support secure endpoint maintenance, Experience supporting Teams-based collaboration, Experience supporting voice setup, Experience supporting meeting room systems, Experience supporting conferencing tools, Troubleshoot call connectivity issues, Security-conscious mindset, UK National status, Eligibility for SC clearance, Ability to work flexibly, Provide cover across shift patterns
Nice to Have
Microsoft Intune experience, SC-level security clearance
What You'll Do.
Maintain vigilance with Proactive Monitoring Platforms
Test specified equipment
Communicate with end users
Assist with diagnosing issues
Assist with repairing issues
Manage support tickets
Prioritise support tickets
Coordinate field engineers
Schedule field engineers
Provide remote support
Provide logistical support
Ensure room records accurate
Ensure equipment records accurate
Update serial numbers
Update asset information
Analyse recurring faults
Collect diagnostic logs
Support technical escalations
Manage password resets
Work collaboratively with providers
Support service delivery
Support issue resolution
Support high-priority incidents
How You'll Work.
Team & Collaboration
On-site third-party providers; Major Incident Management team
Communication Scope
End user communication
Applying for this Junior IT / AV Service Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Kinly?
Real rants from real employees. Read before you apply.