Kinly
Technology
JuniorIT/AVServiceDeliveryEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Junior IT / AV Service Delivery Engineer at Kinly. Skills: AV systems support, IT infrastructure, Remote collaboration tools. Maintain vigilance with Proactive Monitoring Platforms. Pre-stage equipment”
Industry & Context.
Troubleshooting; Problem identification; Fault resolution
Travel to Basingstoke, SC-level security clearance, Shift patterns 7am-7pm, UK National status
What They're Looking For.
Must Have
Experience supporting AV systems, IT/Microsoft infrastructure background, Endpoint remote management background, Troubleshooting remote collaboration tools, Knowledge of AV/IT technologies, Basic understanding of Network Topology, Experience assembling PCs, Experience configuring PCs, Experience troubleshooting PCs, Solid understanding of basic hardware, Solid understanding of basic systems, Basic knowledge of device enrolment, Basic knowledge of device configuration, Basic knowledge of device management, Experience supporting Teams-based collaboration, Experience with voice setup, Experience with meeting room systems, Experience with conferencing tools, Experience troubleshooting call issues, Experience troubleshooting connectivity issues, Security-conscious mindset, UK National status, Eligibility to undergo SC clearance, Ability to work flexibly, Provide cover across shift patterns
Nice to Have
Microsoft Intune experience, SC-level security clearance
What You'll Do.
Maintain vigilance with Proactive Monitoring Platforms
Test specified equipment
Communicate with end users
Assist with diagnosing issues
Assist with repairing issues
Manage support tickets
Prioritise support tickets
Coordinate field engineers
Schedule field engineers
Provide remote support
Provide logistical support
Ensure records are accurate
Ensure records are up to date
Update serial numbers
Update asset information
Analyse recurring faults
Collect diagnostic logs
Support technical escalations
Manage password resets
Work collaboratively with providers
Support service delivery
Support issue resolution
Support high-priority incidents
How You'll Work.
Team & Collaboration
Highly collaborative team; On-site third-party providers; Major Incident Management team
Communication Scope
Communicate with end users
Full Job Description
Role: Junior IT / AV Service Delivery Engineer Contract Type: Full-time, Permanent Location: Sunbury-upon-Thames and Basingstoke Until December 2026 you will be required to travel to Basingstoke 3 x times per week - travel costs will be subsidised, but then the role will be Sunbury based Salary : £27,000 - £35,000 (dependent on experience), plus full company benefits Hours: Monday – Friday working a varying shift pattern that will fall between the hours of 7am and 7pm Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision. As we move our delivery function to Sunbury, we are now looking for a proven Audio Visual Service Engineer to join our highly collaborative team to plays a key role in delivering reliable, high-quality support across a wide range of Audio Visual and collaborative technologies within a dynamic managed service environment. The role focuses on remote incident management, including ticket creation, troubleshooting, problem identification, while working within defined internal & external SLAs. The role also supports project and installation activity through equipment preparation, testing and coordination with onsite engineers, maintaining accurate asset and room records throughout. Operating within a secure environment, the position requires strong communication, technical aptitude, and a commitment to safeguarding sensitive information, while consistently contributing to continuous improvement and elevating the overall end-user experience. Key responsibilities: * Maintain vigilance with Proactive Monitoring Platforms for Endpoint and Infrastructure Alerts * Pre-stage and fully test all specified equipment prior to project installations to ensure
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