Kinly
Technology
JuniorIT/AVServiceDeliveryEngineer
“Junior IT / AV Service Delivery Engineer at Kinly. Skills: AV systems support, IT infrastructure, Remote collaboration tools. Maintain vigilance with Proactive Monitoring Platforms. Pre-stage equipment”
Industry & Context.
Troubleshooting; Problem identification; Fault resolution
Travel to Basingstoke, SC-level security clearance, Shift patterns 7am-7pm, UK National status
What They're Looking For.
Must Have
Experience supporting AV systems, IT/Microsoft infrastructure background, Endpoint remote management background, Troubleshooting remote collaboration tools, Knowledge of AV/IT technologies, Basic understanding of Network Topology, Experience assembling PCs, Experience configuring PCs, Experience troubleshooting PCs, Solid understanding of basic hardware, Solid understanding of basic systems, Basic knowledge of device enrolment, Basic knowledge of device configuration, Basic knowledge of device management, Experience supporting Teams-based collaboration, Experience with voice setup, Experience with meeting room systems, Experience with conferencing tools, Experience troubleshooting call issues, Experience troubleshooting connectivity issues, Security-conscious mindset, UK National status, Eligibility to undergo SC clearance, Ability to work flexibly, Provide cover across shift patterns
Nice to Have
Microsoft Intune experience, SC-level security clearance
What You'll Do.
Maintain vigilance with Proactive Monitoring Platforms
Test specified equipment
Communicate with end users
Assist with diagnosing issues
Assist with repairing issues
Manage support tickets
Prioritise support tickets
Coordinate field engineers
Schedule field engineers
Provide remote support
Provide logistical support
Ensure records are accurate
Ensure records are up to date
Update serial numbers
Update asset information
Analyse recurring faults
Collect diagnostic logs
Support technical escalations
Manage password resets
Work collaboratively with providers
Support service delivery
Support issue resolution
Support high-priority incidents
How You'll Work.
Team & Collaboration
Highly collaborative team; On-site third-party providers; Major Incident Management team
Communication Scope
Communicate with end users
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