Marcura
maritime technology and operations
JuniorITAnalyst
“Junior IT Analyst at Marcura. Skills: technical support, hardware support, troubleshooting, IT systems maintenance. Work closely with teams across the business (both US and internationally based employees) supporting internal users with systems maintenance: by monitoring and updating configuration Items (CIs) to ensure accuracy for operational needs. Diagnose and resolve issues with software, hardware, connectivity, and user access”
Industry & Context.
Diagnose and resolve issues with software, hardware, connectivity, and user access
Travel on ship to meet with crew members around the world
What They're Looking For.
Must Have
Understanding of IT equipment – workstations, servers, networks, peripherals, 3+ years of experience in technical support, 3+ years of experience in general hardware support for servers and workstations, Experience troubleshooting within Microsoft Windows, Experience troubleshooting within Microsoft Office, organizational and documentation skills, Experience supporting users (both internal and external) utilizing a ticketing system (zendesk)
Nice to Have
A+ certification, Workstation imaging, Peripheral configuration, Router configuration
What You'll Do.
Work closely with teams across the business (both US and internationally based employees) supporting internal users with systems maintenance: by monitoring and updating configuration Items (CIs) to ensure accuracy for operational needs
Diagnose and resolve issues with software
Manage inventory of IT devices
Maintain adequate levels of equipment and consumable products
Replacement of defective equipment and tracking of equipment return to and from employees from around the world
Take on additional tasks and projects
How You'll Work.
Team & Collaboration
Work closely with teams across the business (both US and internationally based employees)
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