YEPODA
Beauty
JuniorIncidentManager(m/f/d)
Neural analysis suggests this role is
optimal for Entry candidates.
“Junior Incident Manager (m/f/d) at YEPODA. Skills: Incident management, Process improvement. Support incident coordination. Support incident resolution”
What You'll Achieve.
Scale efficiently and sustainably
Industry & Context.
Root cause analysis
What You'll Do.
Support incident coordination
Support incident resolution
Drive incident management processes
Ensure clear communication
Maintain incident logs
Maintain root cause documentation
Maintain post-mortem analyses
Assist defining workflows
Assist improving workflows
Assist improving SLAs
Assist defining escalation paths
Assist improving escalation paths
Support implementing preventive measures
Support implementing optimized SOPs
Act as coordination point
Ensure stakeholders aligned
Ensure stakeholders informed
How You'll Work.
Team & Collaboration
Cross-functional teams; Stakeholder alignment
Communication Scope
Clear communication
Process & Methodology
Project management
Full Job Description
ABOUT YEPODA Our mission is to bring Clean K-Beauty Innovations, from Korea straight to Europe, UK, and the US - without ever compromising on our values, quality, and sustainability. Our clean, mindfully produced skincare products are made with love in Korea, vegan, cruelty-free, and packed with the best natural and active ingredients. Founded in 2020 by Sander Joonyoung van Bladel and Veronika Strotmann, Yepoda is a fast-growing beauty start-up based in the heart of Berlin. Our products are available across Europe and, since March 2025, at Sephora Europe – online and in over 250 stores. As a certified B Corp™, we are committed to building a business with purpose. With a team of over 120 brilliant individuals from around the world, we are actively shaping Yepoda’s story every day. We’re looking for a Junior Incident Manager to join our Operational Excellence team and support the stability, reliability, and continuous improvement of our end-to-end business operations. You will play a key role in identifying, managing, and resolving operational incidents while helping us scale efficiently and sustainably. YOUR ROLE As a Junior Incident Manager, you will: - Support the coordination and resolution of operational incidents across key business areas (e.g., Supply Chain, Customer Care, IT Systems, and Logistics). - Monitor and identify disruptions in processes and escalate issues when needed. - Drive structured incident management processes, ensuring clear communication, documentation, and post-mortems. - Maintain incident logs, root cause documentation, and post-mortem analyses to support continuous improvement. - Assist in defining and improving incident response workflows, SLAs, and escalation paths. - Support the implementation of preventive measures and optimized SOPs to reduce recurring operational issues. - Act as a reliable coordination point during incidents, ensuring stakeholders are aligned and informed. YOUR PROFILE - Education: Bachelor’s degree in Business Ad
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