Lightspeed
Technology
JuniorImplementationConsultant
Neural analysis suggests this role is
optimal for Entry candidates.
“Junior Implementation Consultant at Lightspeed. Skills: POS implementation, Customer support. Configure POS solutions. Implement POS solutions”
What You'll Achieve.
Achieve results; Deliver high-quality outcomes
Industry & Context.
Problem-solving; Troubleshooting
What They're Looking For.
Must Have
POS technology industry experience, POS systems knowledge, Related technologies knowledge, Project management skills, Manage multiple priorities, Manage multiple implementations, Excellent communication skills, Interpersonal skills, Stakeholder management skills, Problem-solving abilities, Keen attention to detail, Focus on high-quality outcomes, Excellent time management, Organizational skills, Work independently, Achieve results, Proactive mindset, Self-starting mindset, Passion for identifying processes, Passion for improving processes
Nice to Have
Hospitality industry knowledge, Hospitality industry experience
What You'll Do.
Configure POS solutions
Implement POS solutions
Leverage automation tools
Leverage ChurnZero workflows
Support Implementation Consultants
Assist with network setup
Assist with troubleshooting
Assist with post go-live activities
Ensure successful customer onboarding
Apply technical expertise
Collaborate on customer-specific requirements
Assist with customer training
Create clear documentation
Support product adoption
Support ongoing success
Partner with internal teams
Maintain training resources
Support product updates
Conduct quality assurance
Ensure implementations are reliable
Ensure implementations are functional
Meet customer requirements
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams
Communication Scope
Customer training; Clear documentation
Process & Methodology
Project management, Manage priorities, Manage implementations
Full Job Description
HI THERE! THANKS FOR STOPPING BY 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for a Junior Implementation Consultant (Permanent Work from home) to join our team in Manila. As a Junior Implementation Consultant, you will support the successful deployment of our Restaurant (K-Series) customers point-of-sales (POS) solutions. In this role, you will assist with system configuration, troubleshooting, network-related support, and post go-live activities to help customers achieve a smooth and successful implementation experience. Working at the intersection of technology and customer success, you will collaborate with cross-functional teams to deliver tailored POS solutions while managing implementation queues and supporting customer journeys. This role is ideal for someone who enjoys problem-solving, learning new technologies, and working in a high tech-touch, lower customer interaction environment. WHAT YOU’LL BE DOING: - Configure and implement POS solutions, leveraging automation tools and ChurnZero workflows to improve efficiency and streamline processes. - Support Implementation Consultants by assisting with network setup, troubleshooting, and post go-live activities to ensure successful customer onboarding. - Apply technical expertise to configure solutions, troubleshoot issues, and collaborate with internal teams on customer-specific requirements. - Assist with customer training and create clear documentation to support product adoption and ongoing success. - Partner with internal teams to maintain training resources and support
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