Sutherland
Technology
JuniorFull-StackJavaDeveloper
Neural analysis suggests this role is
optimal for mid candidates.
“Junior Full-Stack Java Developer at Sutherland. Skills: Full-Stack Development, Java Spring Boot, Microservices, Contact Center Technologies. Develop enterprise Java applications. Test enterprise Java applications”
Industry & Context.
Troubleshooting; Root cause analysis; Diagnostic skills; Problem resolution
What They're Looking For.
Must Have
Foundational understanding of contact center technologies, Java Spring Boot development, Vaadin, Thymeleaf, Bootstrap/HTML5 development, Microservices architecture, RESTful APIs, Message queues, Event-driven patterns, PostgreSQL, SQL Server, Informix integration, Docker and Kubernetes deployment, Microsoft Active Directory integration, Google Cloud Platform (GCP) deployment, Splunk for monitoring and analysis, AI-powered development tools usage, Code reviews, Technical documentation creation
Nice to Have
C# /.NET development, CI/CD pipeline design, Infrastructure-as-code tools, Contact center metrics knowledge, Message queuing systems experience, AI tools interest
What You'll Do.
Develop enterprise Java applications
Test enterprise Java applications
Deploy enterprise Java applications
Maintain enterprise Java applications
Provide Level 3 support
Implement microservices
Maintain microservices
Provide Level 3 production support
Perform root cause analysis
Diagnose application issues
Diagnose integration issues
Implement timely fixes
Serve as escalation point
Develop Cisco Finesse integrations
Customize Cisco Finesse gadgets
Customize Cisco Finesse workflows
Work with Finesse API
Extend agent desktop capabilities
Extend supervisor desktop capabilities
Perform Coral Interactive customization
Configure Coral Interactive solutions
Develop data access layers
Integrate with PostgreSQL
Integrate with SQL Server
Integrate with Informix
Develop against Cisco UCCE
Integrate with Cisco UCCE
Develop against Cisco CVP
Integrate with Cisco CVP
Develop VXML applications
Work with Genesys Platform SDK
Integrate with Genesys environments
Develop with Genesys Voice Portal
Integrate with Microsoft Active Directory
Integrate with Azure AD
Integrate with Entra ID
Deploy applications on GCP
Configure applications on GCP
Manage applications on GCP
Deploy applications on-premise
Configure applications on-premise
Manage applications on-premise
Utilize Splunk for monitoring
Utilize Splunk for log analysis
Utilize Splunk for troubleshooting
Build operational dashboards
Create operational reports
Leverage AI development tools
Accelerate development workflows
Generate documentation
Collaborate with project managers
Collaborate with product owners
Collaborate with QA engineers
Collaborate with developers
Deliver features on schedule
Deliver features to specification
Participate in code reviews
Participate in architectural discussions
Participate in technical design sessions
Maintain code quality standards
Maintain system reliability standards
Create technical documentation
Maintain technical documentation
Create design specifications
Create API documentation
Create troubleshooting guides
Create deployment procedures
Proactively identify technical debt
Proactively resolve technical debt
Proactively identify performance bottlenecks
Proactively resolve performance bottlenecks
Proactively identify security vulnerabilities
Proactively resolve security vulnerabilities
How You'll Work.
Team & Collaboration
Cross-functional project teams; Cross-functional product teams; Fellow developers
Communication Scope
Written communication; Verbal communication; Technical concepts articulation
Process & Methodology
Agile
Full Job Description
Sutherland is a global digital transformation company that delivers exceptional experiences for leading brands worldwide. With core expertise in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, Sutherland partners with iconic global enterprises to drive digital transformation at scale, optimize critical business operations, reinvent customer and employee experiences, and pioneer new solutions — all delivered through a seamless "as-a-service" model. The company's portfolio of proprietary products and platforms — including Sutherland Connect, its AI-powered omnichannel contact center platform — enables clients across industries such as banking, insurance, healthcare, communications, technology, retail, and travel to achieve measurable digital outcomes. With 363 unique inventions (250 of which are AI-based) rolled up under several patent grants, Sutherland brings market-leading technology and business process excellence to every engagement. Sutherland operates across multiple global locations and is committed to fostering an inclusive, diverse workplace where innovation thrives. We are seeking a motivated Junior Full-Stack Java Developer with a foundational understanding of contact center technologies to join our engineering team. This role involves the development, maintenance, and Level 3 support of enterprise applications that power our contact center operations across Cisco and Genesys platforms. The ideal candidate is a self-driven professional who thrives in a remote environment, takes ownership of their work, demonstrates strong troubleshooting skills, and collaborates effectively across cross-functional project and product teams without the need for micromanagement. You will be responsible for building and maintaining full-stack solutions using a microservices-based back-end architecture with Java Spring Boot and front-end technologies such as Vaadin, Thymeleaf, and Bootstrap/HTML5. Back-end development centers on designing, build
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