Sutherland

Technology

JuniorFull-StackJavaDeveloper

$240–360k ~AI est. Monterrey, Nuevo León, Mexico FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Junior Full-Stack Java Developer at Sutherland. Skills: Full-Stack Development, Java, Spring Boot, Microservices, Contact Center Technologies. Develop enterprise Java applications. Test enterprise Java applications”

Industry & Context.

Technology
Problems you'll solve

Troubleshooting; Root cause analysis; Diagnosing issues; Problem resolution

What They're Looking For.

Must Have

Foundational understanding of contact center technologies, Java Spring Boot development, Vaadin, Thymeleaf, Bootstrap/HTML5 development, Microservices architecture, RESTful APIs, Message queues, Event-driven patterns, PostgreSQL, SQL Server, Informix integration, Docker and Kubernetes deployment, Microsoft Active Directory integration, Google Cloud Platform (GCP) deployment, Splunk for monitoring and analysis, AI-powered development tools usage, Code reviews, Technical documentation creation

Nice to Have

C# /.NET development, CI/CD pipeline design, Infrastructure-as-code tools, Contact center metrics knowledge, Message queuing systems experience, AI tools interest

What You'll Do.

Develop enterprise Java applications

Test enterprise Java applications

Deploy enterprise Java applications

Maintain enterprise Java applications

Provide Level 3 support

Implement microservices

Maintain microservices

Provide production support

Perform root cause analysis

Diagnose application issues

Diagnose integration issues

Implement timely fixes

Serve as escalation point

Develop Cisco Finesse integrations

Customize Cisco Finesse gadgets

Customize Cisco Finesse workflows

Work with Finesse API

Extend agent desktop capabilities

Extend supervisor desktop capabilities

Perform Coral Interactive customization

Configure Coral Interactive solutions

Develop data access layers

Integrate with databases

Develop against Cisco UCCE

Integrate with Cisco UCCE

Develop against Cisco CVP

Integrate with Cisco CVP

Develop VXML applications

Work with Genesys Platform SDK

Integrate with Genesys environments

Develop with Genesys Voice Portal

Integrate with Microsoft Active Directory

Integrate with Azure AD

Integrate with Entra ID

Deploy applications on GCP

Configure applications on GCP

Manage applications on GCP

Deploy applications on-premise

Configure applications on-premise

Manage applications on-premise

Utilize Splunk for monitoring

Analyze logs with Splunk

Troubleshoot production issues with Splunk

Build operational dashboards

Create operational reports

Leverage AI development tools

Accelerate development workflows

Generate documentation

Collaborate with project managers

Collaborate with product owners

Collaborate with QA engineers

Collaborate with developers

Deliver features on schedule

Deliver features to specification

Participate in code reviews

Participate in architectural discussions

Participate in technical design sessions

Create technical documentation

Maintain technical documentation

Proactively identify technical debt

Proactively resolve technical debt

Proactively identify performance bottlenecks

Proactively resolve performance bottlenecks

Proactively identify security vulnerabilities

Proactively resolve security vulnerabilities

How You'll Work.

Team & Collaboration

Cross-functional project teams; Cross-functional product teams; Fellow developers; QA engineers; Product owners; Project managers

Communication Scope

Written communication; Verbal communication; Technical concepts articulation

Process & Methodology

Agile, Scrum, Kanban

Full Job Description

Sutherland is a global digital transformation company that delivers exceptional experiences for leading brands worldwide. With core expertise in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, Sutherland partners with iconic global enterprises to drive digital transformation at scale, optimize critical business operations, reinvent customer and employee experiences, and pioneer new solutions — all delivered through a seamless "as-a-service" model. The company's portfolio of proprietary products and platforms — including Sutherland Connect, its AI-powered omnichannel contact center platform — enables clients across industries such as banking, insurance, healthcare, communications, technology, retail, and travel to achieve measurable digital outcomes. With 363 unique inventions (250 of which are AI-based) rolled up under several patent grants, Sutherland brings market-leading technology and business process excellence to every engagement. Sutherland operates across multiple global locations and is committed to fostering an inclusive, diverse workplace where innovation thrives. We are seeking a motivated Junior Full-Stack Java Developer with a foundational understanding of contact center technologies to join our engineering team. This role involves the development, maintenance, and Level 3 support of enterprise applications that power our contact center operations across Cisco and Genesys platforms. The ideal candidate is a self-driven professional who thrives in a remote environment, takes ownership of their work, demonstrates strong troubleshooting skills, and collaborates effectively across cross-functional project and product teams without the need for micromanagement. You will be responsible for building and maintaining full-stack solutions using a microservices-based back-end architecture with Java Spring Boot and front-end technologies such as Vaadin, Thymeleaf, and Bootstrap/HTML5. Back-end development centers on designing, build

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