Junior Executive
JuniorExecutive-Maintenance
Neural analysis suggests this role is
optimal for Entry candidates.
“Junior Executive - Maintenance at Junior Executive. Skills: Customer relationship management, Service operations, Equipment safety and performance, Site safety, Workload planning, Stock management. Customer satisfaction through quality of service and on-site communication. Accurate back reporting of work performed”
What You'll Achieve.
Customer satisfaction; Accuracy of e-Optimum and Customer Notification; Equipment safety and performance; Site safety; Safe working environment; Execution of service visits respecting schedule and time limit; Quality standards; Time allocation; Processes; Sales leads generated; Accurate and timely back reporting; Accurate time sheets; Managed proximity stock; Maintained service tooling, van, instruments; Improved products, methods, and safety through feedback
Industry & Context.
Identifying site risk; Taking immediate action on site in case of high risk identification; Identifying “unplanned” service repairs based on the equipment needs
What They're Looking For.
Must Have
Accountable for equipment safety and performance, Accountable for managing the site environment during service operations, Accountable for identifying site risk, and communicate them to his supervisor, Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure, Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them, Accountable for the end-users and the site safety, Accountable for the safe working environment, Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions, Responsible for effectively planning his workload, in conjunction with the service supervisor, Responsible for very precise and timely back reporting of the work done according to the process, Responsible for submitting time sheets based on the execution, Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor, Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition, Responsible for regular update of his supervisor on all relevant information, Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
Nice to Have
May be required to give training/coaching to persons nominated by the supervisor
What You'll Do.
Customer satisfaction through quality of service and on-site communication
Accurate back reporting of work performed
Maintaining excellent relationships with customers
Ensuring equipment safety and performance
Managing the site environment during service operations
Identifying and communicating site risks
Taking immediate action on site for high risks
Identifying and performing unplanned service repairs
Ensuring end-user and site safety
Executing service visits according to schedule
Planning workload effectively
Precise and timely back reporting of work done
Submitting time sheets
Managing proximity stock
Maintaining service tooling
Providing feedback for continuous improvement
How You'll Work.
Team & Collaboration
Cross-functional coordination with PCM organization; Collaboration with supervisor; Sharing of information and ideas; Working together with co-workers
Communication Scope
Regular, proactive, and precise on-site communication; Communication of site risks; Regular update of supervisor on all relevant information
Process & Methodology
Planning workload
Full Job Description
Customer relationship management • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) • Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification. • Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude. • Accountable for equipment safety and performance • Accountable for managing the site environment during service operations • Accountable for identifying site risk, and communicate them to his supervisor • Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure • Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them Service operations • Accountable for the end-users and the site safety • Accountable for the safe working environment • Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions. • Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes • Responsible for effectively planning his workload, in conjunction with the service supervisor • Accountable for raising sales lead to his supervisor • Accountable for very precise and timely back reporting of the work done according to the process • Responsible for submitting time sheets based on the execution • Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor. • Re
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