JuniorEnduserOnboardingSpecialist

Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments. Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks. Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers. Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling. Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead. At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space! Job Description In order to support the continuous growth of our company, we are recruiting for a temporary mission a Junior Client Onboarding in Madrid. The successful candidate will join a motivated and committed team, responsible for the analysis and validation of KYC documents, with a dedicated focus on our customers. By bringing their own experience, ideas and initiatives, the candidate will also support other team members and contribute to the reinforcement of the cohesiveness of the team. What will you be responsible for? As a member of the Mangopay’s Support & Services team, you will be responsible for: Processing KYC documentation to onboard our client’s end users Following and comply with internal procedures Organizing, planning, and prioritizing workload, and completing other assigned special projects as needed Provide customer assistance through e-mail (onboarding, technical troubleshooting,