JuniorEndpointSecurityEngineer

**Job Description:** _**About DXC Bulgaria**_ We are DXC – a Fortune 500 global IT services leader. In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies. We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations. Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed. _**About the role**_ The Junior Endpoint Security Engineer provides 24×7 operational support for outsourcing accounts, ensuring reliable server performance and adherence to Service Level Agreements. Their main focus is on incident and change management to minimize unplanned downtime and maintain customer satisfaction. The role involves close collaboration with other teams and operates under the direct supervision of team management. _**Daily challenges**_ Investigate, diagnose, and resolve technical incidents to restore normal service. Manage incident lifecycles, communicate effectively with customers and internal teams, and escalate major or unresolved issues as needed. Implement changes, maintain accurate documentation, contribute to problem management, and proactively prevent service disruptions. Follow training plans, support continuous process improvement, and collaborate closely with team leads, vendors, and third-party providers to ensure service quality and customer satisfaction. _**eXperience and skills required**_ 1–2 years of IT operations or infrastructure support experience and solid troubleshooting skills. Fluent verbal and written English. Background or University degree in Computer Science, Cybersecurity, or Engineering would be an advantage. Certifications like CompTIA Security+ or CCNA would be considered as an advantage. _**Company benefits**_ At