JuniorEcommerceOperationsManager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.   Our client is a rapidly growing direct-to-consumer (DTC) ecommerce company operating across multiple consumer packaged goods (CPG) brands within the wellness space. The business manages a fast-moving operational environment spanning customer experience, fulfillment, marketing, backend systems, and operational infrastructure, and is seeking a highly detail-oriented operator to help streamline and scale the organization. LOCATION Fully Remote | 9 AM - 5 PM EST ROLE OVERVIEW The Senior Operations Manager will oversee and optimize customer service operations, fulfillment coordination, and operational systems across a rapidly growing ecommerce company. This role will serve as a highly hands-on operational leader responsible for managing the customer service function, coordinating with 3PL and fulfillment partners, and overseeing the operational tooling and systems that support the customer experience lifecycle. The ideal candidate is highly detail-oriented, operationally strong, proactive, and comfortable operating in fast-paced startup environments where speed, ownership, and execution matter. This person will initially operate directly within day-to-day workflows while helping build scalable operational processes, systems, and infrastructure as the business continues growing. KEY RESPONSIBILITIES CUSTOMER SERVICE OPERATIONS - Execute the day-to-day customer service function across email, chat, and future support channels - Manage customer escalations and ensure a high-quality customer experience - Develop and improve customer support workflows, SOPs, and FAQs - Monitor support performance metrics and resolve operational bottlenecks - Build scalable customer support systems as the business continues growing - Support the hiring, onboard