NTU
JuniorDigitalTransformationexecutive
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“Junior Digital Transformation executive at NTU. Skills: IT project coordination, Systems implementation, Process automation. Support end-to-end planning. Coordinate system implementation”
What You'll Achieve.
Improve processes; Enhance student life services; Ensure seamless academic journeys; Ensure enriching academic journeys; Support students' personal growth; Holistic development beyond classroom
Industry & Context.
Troubleshoot issues; Resolve technical issues
What They're Looking For.
Must Have
Degree in Information Technology, Computer Science, Business Information Systems, or a related field, Experience in IT project coordination/management, systems implementation, or process automation, Proficiency in Microsoft Office Suite, verbal and written communication skills, stakeholder management and collaboration skills, Proven ability to document systems and processes accurately and clearly, Excellent organizational skills, Ability to work both independently and collaboratively
Nice to Have
Diploma holders with relevant experience, Some experience or internship exposure in IT project coordination, systems implementation, or process automation, Familiarity with higher education systems or Student Affairs/Life processes
What You'll Do.
Support end-to-end planning
Coordinate system implementation
Gather requirements with stakeholders
Develop solutions using low-code/no-code
Track project timelines
Document business process workflows
Document functional specifications
Document technical specifications
Coordinate with internal teams
Coordinate with external vendors
Contribute to User Acceptance Testing
Organise training sessions
Prepare training materials
Support system rollouts
Assist in change management
Monitor system performance
Provide first-level support
Resolve technical issues
Identify system enhancement opportunities
How You'll Work.
Team & Collaboration
Work closely with project lead(s); Collaborate with stakeholders; Coordinate with internal teams; Coordinate with external vendors; Work within a cross-functional team
Communication Scope
Verbal communication skills; Written communication skills; Present effectively
Process & Methodology
End-to-end planning, Coordination, Implementation, Track project timelines, Track milestones, Track resources, Ensure on-time delivery
Full Job Description
The Student and Academic Services Department (SASD) is a dedicated team committed to delivering comprehensive support across the entire student life cycle—from admission and matriculation to graduation and beyond the classroom. SASD works collaboratively with schools, colleges, and autonomous institutes to ensure seamless and enriching academic journeys for all students. This position sits with the Student Affairs Office (SAO), a pillar committed to fostering a vibrant and enriching student life experience by collaborating with partners to support students' personal growth. Through student-led initiatives, leadership development programs, residential hall activities, transition and integration efforts, community engagement and sports, SAO provides opportunities for holistic development beyond the classroom. We are seeking a Junior Digital Transformation executive to support SAO’s digital initiatives. This role is designed for early-career professionals who are eager to learn, contribute, and grow in the areas of systems implementation, process automation, and technology adoption. You will work closely with the project lead(s) and gain hands-on experience in digital transformation while helping to improve processes and enhance student life services. **Responsibilities:** * Support and assist in the end-to-end planning, coordination, and implementation of SaaS and Bespoke systems, in-house applications, and AI-Driven solutions under the guidance of the project owner in SAO. * Support requirements gathering with stakeholders within SAO and help develop solutions using low-code or no-code platforms to automate workflows * Track project timelines, milestones, and resources to ensure on-time delivery. * Document business process workflows, functional and technical specifications, and user guides with accuracy * Coordinate with internal teams (workstream members, Centre of IT Service, Student Management System team, etc) and external vendors to facilitate communication * C
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