Algolia
Technology
JuniorDeveloperSupportEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“Junior Developer Support Engineer at Algolia. Skills: AI Search, Developer support. Handle technical requests. Conduct conversations with customers”
Industry & Context.
Solve problems; Solving difficult problems
On-call rotation
What They're Looking For.
Must Have
2+ years technical customer support, Experience with web development, Experience with REST APIs, Experience with database management, Ability to handle portfolio of tickets, Excellent spoken English skills, Excellent written English skills, Ability to work in on-call rotation
Nice to Have
Basic familiarity with iOS
What You'll Do.
Handle technical requests
Conduct conversations with customers
Troubleshoot technical obstacles
Resolve technical obstacles
Partner with Product Teams
Partner with Engineering
Develop subject matter expertise
Serve as product expert
Contribute to knowledge bases
Participate in internal projects
How You'll Work.
Team & Collaboration
Customer success teams; Product teams; Engineering teams
Communication Scope
Empathetic conversations
Full Job Description
At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. At Algolia, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds! Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries, handling billions of search queries monthly. The Developer Support Engineer is a critical role at Algolia. We’re on the front-lines and are often the first team customers contact when they need help with our products or services. We're looking for a Developer Support Engineer to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks. This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users. As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers.. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success. YOUR ROLE WILL CONSIST OF: Handling technical requests via web and email support channels. Conducting professional and empathetic conversations with customers to gather i
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