Dev. Pro
Information Technology and Services
JuniorCustomerSupportSpecialist(part-time)
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“Junior Customer Support Specialist (part-time) at Dev. Pro. Skills: WordPress, Content Management, Documentation. Maintain and coordinate company documentation. Process publishing requests”
Industry & Context.
What They're Looking For.
Must Have
1+ year of WordPress experience, Experience managing and updating content in WordPress, Intermediate+ English level, Experience working with Google Workspace and Google Drive, attention to detail and organizational skills, Excellent communication and coordination skills, Ability to manage multiple requests and follow through on tasks independently, Responsible and reliable work approach, Basic QA mindset
Nice to Have
Experience supporting or maintaining internal documentation, Previous experience working in an IT company
What You'll Do.
Maintain and coordinate company documentation
Process publishing requests
Publish new documents in WordPress
Update related files in Google Drive
Update and maintain existing documentation
Manage publishing and content update requests
Maintain knowledge base structure
Conduct documentation audits
Communicate with document owners
Process internal feedback forms
How You'll Work.
Team & Collaboration
Work closely with document owners and stakeholders; Coordinate updates with document owners
Communication Scope
Intermediate+ English level; written business communication; Excellent communication skills; clear communication on task progress
Full Job Description
🟢 At [Dev.Pro](http://dev.pro/), we work on projects that impact millions of people around the world — but we know it’s the people behind the tech who make it all happen. We truly value what makes each person unique and are building a workplace that’s inclusive, friendly, and supportive. We invite an organized and detail-oriented Junior Customer Support Specialist to join our Website Development team at Dev.Pro. In this on-demand role, you’ll help maintain company documentation by processing publishing requests, updating content in WordPress, and supporting the structure and accuracy of our internal knowledge base. You’ll work closely with document owners and stakeholders to implement updates, publish new content, and ensure consistency across company portals. **🟩 What's in it for you:** * Join a dynamic IT company with 1,000+ global specialists and a supportive team culture * Gain hands-on experience working in a U.S.-based business environment * Enjoy a flexible setup that allows you to combine work at Dev.Pro with other commitments **✅ Is that you?** * 1+ year of WordPress experience, including hands-on work in the admin panel * Experience managing and updating content in WordPress * Intermediate+ English level, including written business communication * Experience working with Google Workspace and Google Drive * Strong attention to detail and organizational skills * Excellent communication and coordination skills * Ability to manage multiple requests and follow through on tasks independently * Responsible and reliable work approach with clear communication on task progress * Basic QA mindset and ability to spot inconsistencies, formatting or content issues **Desirable:** * Experience supporting or maintaining internal documentation (tech manuals, guidelines, etc.) * Previous experience working in an IT company **🧩Key responsibilities and your contribution** In this role, you’ll help maintain and organize company documentation, ensuring accuracy, structure, an
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