Harbor Lab
Maritime Tech
JuniorCustomerSupportAgent(TechnicalOps)
Neural analysis suggests this role is
optimal for Entry candidates.
“Junior Customer Support Agent (Technical Ops) at Harbor Lab. Skills: Customer Support, Technical Support, SaaS Platform. Become a Harbor Lab product expert. Be the first point of contact for customers/partners”
Industry & Context.
Troubleshoot issues; Resolve sophisticated issues
Night shifts
What They're Looking For.
Must Have
0-2 years Partners Support/Customer Support in SaaS, Bachelor's degree in Business Administration/Maritime/Shipping Operations/Computer Science or related field, Advanced IT&C knowledge, Excellent knowledge of MS Office, Ability to communicate confidently and clearly in English, both verbally and in written, Fulfilled military obligations (where applicable)
Nice to Have
People-first mindset, Team spirit, Knowledge sharing, Analytical skills, Goal-oriented mindset, Attention to detail, High levels of emotional intelligence, Empathy, Evidence of consistently excelling, Motivation, Positive attitude, Ability to work independently, Ability to work as part of a team, Ability to multitask under pressing deadlines, Communication skills, Ability to follow customer narratives, Willingness to work night shifts
What You'll Do.
Become a Harbor Lab product expert
Be the first point of contact for customers/partners
Address customer queries via all communication channels
Develop deep understanding of key clients’ workflows
Manage escalations and customer expectations
Provide the best possible resolution
Collaborate across different functional teams
Deliver appropriate and prompt solutions to clients
Address customers’ concerns proactively and efficiently
Implement KYC screening on registered partner’s entities
Reassure compliance in transactional parties
Work night shifts to address customer inquiries
Provide relevant solutions in a prompt and efficient
How You'll Work.
Team & Collaboration
Collaborate across different functional teams
Communication Scope
English verbally; English written
Full Job Description
**ABOUT HARBOR LAB ** Founded in 2020 in Greece, Harbor Lab is a fast-growing B2B maritime tech company on a mission to simplify and optimize port cost management. Our end-to-end, **AI-powered SaaS platform** transforms how Shipowners and Shipmanagers handle Disbursement Accounts (DAs), bringing automation, real-time data, control and transparency to one of the most complex and costly parts of global shipping. But we don’t stop there. Harbor Lab also powers a thriving **Marketplace** , connecting Principals with a global network of vetted Port Agents and Vendors. At Harbor Lab, **people come first**. Our culture is anchored in ambition, trustworthiness, genuine care, and agility—values we bring to every interaction with our customers and our team. We're proud to be consistently recognized as a **Best Workplace** (2021, 2022, 2023) and recently certified as a **Great Place to Work (2024)**. If you're looking to make a global impact, grow alongside passionate peers, and shape the future of maritime innovation—we’d love to meet you. **ABOUT THE ROLE ** As a Junior Customer Support Agent, you will provide 1st level technical support to our customers for using our platform and collaborate with internal resources to troubleshoot and implement appropriate solutions. Candidates must be willing to work mainly in **night shifts**. **WHAT YOU WILL BE DOING ** * Become a Harbor Lab product expert * Be the first point of contact of customers/partners using the platform for their daily operations and address their queries via all our communication channels (telephone, email, live chat) * Develop deep understanding of key clients’ workflows that aid in resolving highly sophisticated issues * Manage escalations and customer expectations on high priority issues in a timely manner to provide the best possible resolution * Collaborate across different functional teams that deliver appropriate and prompt solutions to clients and address customers’ concerns proactively and efficiently *
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