roadsurfer
Travel & Hospitality
JuniorCustomerCareManager(m/f/d)
Neural analysis suggests this role is
optimal for Junior candidates.
“Junior Customer Care Manager (m/f/d) at roadsurfer. Skills: Customer service, Rental operations. Coordinate daily rental business. Ensure smooth process of handovers”
Industry & Context.
Problem solver
What They're Looking For.
Must Have
Completed apprenticeship, 1-2 years relevant work experience, Fluent in Spanish, Fluent in English, Class B driver's license
Nice to Have
Experience in car rental, Experience in tourism
What You'll Do.
Coordinate daily rental business
Ensure smooth process of handovers
Ensure smooth process of returns
Ensure great customer journey
Support Station Manager in planning staff
Support Station Manager in training agents
Maintain quality standards
How You'll Work.
Team & Collaboration
Station team; Customer interactions
Full Job Description
Why roadsurfer? - TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, barbecues or just an after-work drink at your station. - EXCHANGE PROGRAM: Swap your workplace with one of your European colleagues and work up to four weeks a year in the most beautiful places in Europe. - CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself. - DISCOUNTS: Use our Corporate Benefits Platform & Friends Discounts - SALARY: 22.500€ annual gross - CONTRACT: Start date as soon as possible for a duration of 6 month The role - your passion - You are responsible for the coordination of the daily rental business and take care of a smooth process of all handovers and returns of the vehicles with our station team directly on site - Our customers and their satisfaction are in the focus of your attention, and you ensure a great customer journey - You support the Station Manager in planning staff as well as in training our agents - You will ensure that our quality standards are maintained, especially in terms of how we treat our customers What you need to surf the wave with us - You have a successfully completed apprenticeship and at least 1-2 years of relevant work experience, preferably in the areas of car rental, tourism or similar - You are very high level of service and customer orientation and have a friendly and open personality - You are absolutely hands-on (so you don't have a problem getting your hands dirty) and have good communication skills face to face - You are a resilient problem solver and organizational talent - You are fluent in Spanish and English - You have a class B driver's license Ready to surf? We look forward to receiving your application! If you have any questions, feel free to reach out to us at [email protected], and we will get back to you as soon as possible. ABOUT #ROADSURFER
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