Merkle
(Junior)CommerceConsultant
Neural analysis suggests this role is
optimal for Entry candidates.
“(Junior) Commerce Consultant at Merkle. Skills: CX toolboxes, Market coordination, Quality activation. Lead the operational build of CX toolboxes. Participate in toolbox progress meetings”
What You'll Achieve.
ensuring high-quality activation aligned with strategic direction
Industry & Context.
Basic analytical skills
What They're Looking For.
Must Have
0–2 years experience
Nice to Have
interest in digital CX, interest in eCommerce, interest in UX
What You'll Do.
Lead the operational build of CX toolboxes
Participate in toolbox progress meetings
Define scopes and create briefs
Populate toolboxes with strategy
Handle queries from markets
Conduct onboarding sessions
and consolidate market feedback
Audit market executions
Conduct ad hoc analyses
Document and define standards for execution
Review live market pages
Maintain documentation on market constraints
Support setup of tests and campaigns
Assist in creation of toolboxes
Support markets in implementation
Ensure toolboxes reflect cross-channel journeys
How You'll Work.
Team & Collaboration
work closely with markets; work closely with eCommerce leads; work closely with UX; work closely with agencies; work closely with internal teams; Coordinate with UX, dev teams, and agencies
Communication Scope
Proactive communicator
Full Job Description
The Junior Commerce Consultant supports the end‑to‑end creation, delivery, and optimisation of customer experience (CX) toolboxes across markets. This role focuses on operational execution, market coordination, and ensuring high‑quality activation aligned with strategic direction set by senior CX leadership. The consultant will work closely with markets, eCommerce leads, UX, agencies, and internal teams to ensure toolboxes are implemented consistently, accurately, and effectively. **Job Description:** ## 1\. Toolbox Creation & Delivery · \- Lead the operational build of CX toolboxes. · \- Participate in regular toolbox progress meetings and follow-ups. · \- Define scopes and create briefs based on strategic direction provided. · \- Populate toolboxes with approved strategy, content, guidance, execution details, and supporting insights. · \- Handle queries from markets and eCom leads. · \- Conduct onboarding sessions with markets. ## 2\. Analytics & Insights Support · \- Collect, structure, and consolidate market feedback. · \- Audit market executions with eCommerce leads. · \- Conduct ad hoc analyses to support decision-making. ## 3\. Quality of Activation · \- Document and define standards for excellent execution. · \- Review live market pages against toolbox guidance. · \- Maintain documentation on market constraints. ## 4\. A/B Testing & Personalisation Support · \- Support setup of tests and campaigns. · \- Provide assets, messaging matrices, and guidance. ## 5\. Services, Programmes & Club · \- Assist in creation of toolboxes for services and programmes. · \- Support markets in implementation. · \- Coordinate with UX, dev teams, and agencies. ## 6\. Cross‑channel Alignment · \- Ensure toolboxes reflect cross-channel journeys including paid media, CRM, and retail. ## Key Skills & Competencies · \- Strong organisational skills. · \- Ability to translate strategy into actionable documentation. · \- Stakeholder management capability. · \- Basic analytical skills. ·
Applying for this (Junior) Commerce Consultant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Merkle?
Real rants from real employees. Read before you apply.