Dxc Technology
JuniorCloudOpsEngineer
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“Junior CloudOps Engineer at Dxc Technology. Skills: Cloud operations, Incident Management, Problem Management. Provide expert-level support in cloud operations. Ensure high-quality incident management”
What You'll Achieve.
ensuring high-quality incident and problem management practices; driving continuous improvement across all processes; ensuring stable and efficient service performance
Industry & Context.
troubleshooting capabilities; Maintain composure under pressure while troubleshooting complex issues; identify root causes; prevent recurring issues
24/7 coverage rotation (2-day shifts, 2-night shifts, 4 days off)
What They're Looking For.
Must Have
1+ years of hands-on experience with cloud environments, ITIL4 certification, relevant hyperscale certifications, Kubernetes certifications, Linux certifications, Proven practical experience in Cloud operations, Incident Management experience, Problem Management experience, troubleshooting capabilities, Ability to follow instructions, Ability to follow operational guidelines, high attention to detail, Experience working in structured environments, Excellent English communication skills
Nice to Have
Kubernetes certifications, Linux certifications
What You'll Do.
Provide expert-level support in cloud operations
Ensure high-quality incident management
Ensure high-quality problem management
Maintain communication standards
Adhere to operational guidelines
Drive continuous improvement
Deliver expertise in Cloud operations
Ensure stable service performance
Ensure efficient service performance
Coordinate timely resolution
Conduct problem management activities
Prevent recurring issues
Apply ITIL4 practices
Adhere to service management guidelines
Maintain organization
Maintain composure under pressure
Troubleshoot complex issues
Contribute innovative ideas
Support continuous improvement initiatives
Work on a shift in 24/7 coverage rotation
How You'll Work.
Team & Collaboration
Coordinating resolution across multiple teams; Collaborative culture; in-person collaboration
Communication Scope
Excellent English communication skills
Full Job Description
**Job Description:** **About DXC Bulgaria** We are DXC – a Fortune 500 global IT services leader. In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies. We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations. Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed. **About the role** The role involves providing expert-level support in cloud operations and IT service management while ensuring high-quality incident and problem management practices. The position requires maintaining strong communication standards, adhering to operational guidelines, and driving continuous improvement across all processes. The perfect candidate must demonstrate professionalism, innovation, and technical capability to operate in complex IT environments. **Daily challenges** * Delivering practical expertise in Cloud operations, ensuring stable and efficient service performance. * Managing incidents and coordinating timely resolution across multiple teams. * Conducting problem management activities to identify root causes and prevent recurring issues. * Applying ITIL4 practices and adhering strictly to established service management guidelines. * Maintaining organization and composure under pressure while troubleshooting complex issues. * Proactively contributing innovative ideas and supporting continuous improvement initiatives. * Work on a shift in 24/7 coverage rotation (2-day shifts, 2-night shifts, 4 days off) **eXperience and skills required** * 1+ years of hands-on experience with cloud environments. * ITIL4 certification and relevant hyperscale, Kubernetes, or Linux certifications. * Proven practical experience in Cloud operations, Incident Man
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