NielsenIQ
Market Research
JuniorClientSolutionArchitect
Neural analysis suggests this role is
optimal for mid candidates.
“Junior Client Solution Architect at NielsenIQ. Skills: Client solutions, Solution architecture, Client relationship management. Serve as primary operational contact. Handle operational concerns”
What You'll Achieve.
Deliver seamless solutions; Ensure high-quality service delivery; Deliver solutions with precision; Achieve robust production; Achieve cost-effective production; Achieve enduring production
Industry & Context.
Problem-solving skills; Analytical skills; Troubleshoot client inquiries
What They're Looking For.
Must Have
2+ years of experience working with corporate clients, Problem-solving and analytical skills, Excellent communication skills, Ability to work collaboratively, Manage multiple projects effectively, Proactive attitude
What You'll Do.
Serve as primary operational contact
Handle operational concerns
Gather client requirements
Manage delivery timelines
Address data modifications
Resolve quality issues
Communicate with clients
Coordinate calls and meetings
Translate requirements into work orders
Set project timelines
Monitor progress to delivery
Troubleshoot client inquiries
Resolve client inquiries efficiently
Ensure solutions delivered with precision
Maintain high standards of quality
Meet agreed-upon timelines
Identify opportunities to enhance client data
Suggest improvements or new approaches
Coordinate quality checks
Participate in operational meetings
Coordinate quality review meetings
Coordinate escalation meetings
Address client concerns
How You'll Work.
Team & Collaboration
Work with internal teams; Collaborate with Customer Success; Collaborate with Sales Teams; Partner with operations teams; Align with Customer Success; Align with Sales teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project timelines, Manage multiple projects
Full Job Description
As aJunior Client Solution Architect , you will be at the forefront of client interactions, serving as a key point of contact to provide tailored solutions that address client-specific needs. This role is focused on building and maintaining strong client relationships by working closely with internal teams at NIQ to align strategies and deliver seamless solutions. This role offers an exciting opportunity to work closely with diverse clients, enhancing their experience with NIQ’s solutions while ensuring high-quality service delivery. Key Responsibilities: * Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues. * Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information. * Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery. * Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow. * High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines. * Proactive Solution Development: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NIQ. * Quality Assurance & Post-Production: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients. * Operational Meetings & Escalation Management: Participate in a
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