NielsenIQ
Market Research
JuniorClientOperationsPartner
Neural analysis suggests this role is
optimal for mid candidates.
“Junior Client Operations Partner at NielsenIQ. Skills: Client operations, Database production, Data quality. Be the link between client and operations teams. Translate client expectations into work orders”
What You'll Achieve.
Delighting clients; Satisfy client expectations; Surpass client expectations; Maximize client satisfaction; Ensure business growth; Ensure clients' solutions driving revenue; Ensure quality of data delivered
Industry & Context.
Problem-solving; Analytical skills
What They're Looking For.
Must Have
Knowledge of FMCG sector, First experience in category management or supply chain, Excellent problem-solving and analytical skills, Work collaboratively across different teams, Efficiently manage multiple activities in parallel, Curious and want to understand production chain, Proactive and focused on continuous improvement, Proactive and focused on customer satisfaction, Fluency in French, Fluency in English
Nice to Have
Experience with a manufacturer of consumer goods
What You'll Do.
Be the link between client and operations teams
Translate client expectations into work orders
Coordinate production teams
Ensure quality of data delivered
Satisfy client expectations
Surpass client expectations
Regular contact with clients
Regular contact with commercial team
Maximize client satisfaction
Ensure understanding of client needs
Ensure understanding of client requests
Drive discussions regarding specifications limitations
Drive discussions regarding technical possibilities
Challenge commercial team
Ensure sustainable solutions will be implemented
Suggest pro-active solutions to client
Ensure simpler care of client databases
Ensure enduring care of client databases
Ensure cost-efficient care of client databases
Ensure simpler care of client reports
Ensure enduring care of client reports
Ensure cost-efficient care of client reports
Ensure quality of the database
Make sure databases remain simple
Ensure business growth support
Lead effective discussion with clients
Lead effective discussion with internal stakeholders
Introduce clients to innovations for databases
Introduce clients to improvements for databases
Ensure clients' solutions driving revenue
Coordinate support on questions of clients
Provide information regarding status of implementation
In charge of Hypercare
In charge of Sensitive clients
Take in charge fully the requests
Communicate to clients regularly regarding status
Ensure quality of data before delivery
Contribute to continuous improvement projects
Facilitate work of Client Operations Partners
Find solutions to improve checks
Improve collaboration with RD teams
Improve collaboration with CI teams
How You'll Work.
Team & Collaboration
Across different teams; With operations teams; With commercial team; With RD teams; With CI teams
Communication Scope
Client communication; Stakeholder communication
Full Job Description
Job description As a Junior Client Operations Partner, you are the main point of contact for our customers. It is a client-facing role, owning the operational design of our client offering to ensure it is delighting clients while maintaining the NIQ offer in the marketplace in a sustainable manner. You will advise, suggest and discuss solutions with the commercial teams and the clients in regard to operational requirements. CHALLENGES THAT AWAIT YOU: * You will be the link between the client and the operations teams on/offshore regarding the database production process, by translating client expectations into the necessary work orders and coordinating the production teams, to ensure the quality of the data delivered to the client and satisfy/surpass the client expectations. * You will be in regular contact with your clients (face to face, phone, email) and with the commercial team to maximize client satisfaction and ensure understanding of clients needs/requests * You will drive and coordinate discussions in regard to specifications limitations and technical possibilities on clients’ requests. * You will challenge commercial team and client whenever necessary to ensure sustainable solutions will be implemented * You will suggest pro-active solutions to the client for simpler, more enduring and for NIQ more cost-efficient care of the client databases/reports. * You are responsible for ensuring the quality of the database and for making sure the databases remain simple. * You will ensure business growth support, by leading an effective discussion with clients and internal stakeholders, introducing clients to innovations and improvements for their databases that result in clients’ solutions driving revenue. * You will coordinate and ensure support on questions of clients regarding data quality and stay in a position to provide information regarding the status of the implementation. * You will be in charge of Hypercare / Sensitive clients (complex / highly demanding cli
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