NielsenIQ
Market Research
JuniorClientOperationsPartner
Neural analysis suggests this role is
optimal for mid candidates.
“Junior Client Operations Partner at NielsenIQ. Skills: client-facing role, owning the operational design of our client offering, advising, suggesting and discussing solutions with the commercial teams and the clients in regard to operational requirements, translating client expectations into the necessary work orders and coordinating the production teams, maximizing client satisfaction, ensuring understanding of clients needs/requests, driving and coordinating discussions in regard to specificat”
What You'll Achieve.
ensure it is delighting clients while maintaining the NIQ offer in the marketplace in a sustainable manner; ensure the quality of the data delivered to the client and satisfy/surpass the client expectations; maximize client satisfaction; ensure sustainable solutions will be implemented; ensure business growth support; clients’ solutions driving revenue; ensuring quality of data before delivery
Industry & Context.
excellent problem-solving and analytical skills
What They're Looking For.
Must Have
Fluency in French and English is essential
Nice to Have
a first experience in category management or supply chain and ideally, with a manufacturer of consumer goods
What You'll Do.
You will be the link between the client and the operations teams on/offshore regarding the database production process
You will be in regular contact with your clients (face to face
email) and with the commercial team
You will drive and coordinate discussions in regard to specifications limitations and technical possibilities on clients’ requests
You will challenge commercial team and client whenever necessary to ensure sustainable solutions will be implemented
You will suggest pro-active solutions to the client for simpler
more enduring and for NIQ more cost-efficient care of the client databases/reports
You are responsible for ensuring the quality of the database and for making sure the databases remain simple
You will ensure business growth support
by leading an effective discussion with clients and internal stakeholders
introducing clients to innovations and improvements for their databases that result in clients’ solutions driving revenue
You will coordinate and ensure support on questions of clients regarding data quality and stay in a position to provide information regarding the status of the implementation
You will be in charge of Hypercare / Sensitive clients (complex / highly demanding clients) end to end
You will contribute to continuous improvement projects to facilitate the work of Client Operations Partners
How You'll Work.
Team & Collaboration
You work collaboratively across different teams; improving collaboration with RD and CI teams
Communication Scope
regular contact with your clients (face to face, phone, email); discuss solutions with the commercial teams and the clients; translating client expectations; leading an effective discussion with clients and internal stakeholders; communicating to clients regularly regarding the status
Full Job Description
Job description As a Junior Client Operations Partner, you are the main point of contact for our customers. It is a client-facing role, owning the operational design of our client offering to ensure it is delighting clients while maintaining the NIQ offer in the marketplace in a sustainable manner. You will advise, suggest and discuss solutions with the commercial teams and the clients in regard to operational requirements. CHALLENGES THAT AWAIT YOU: * You will be the link between the client and the operations teams on/offshore regarding the database production process, by translating client expectations into the necessary work orders and coordinating the production teams, to ensure the quality of the data delivered to the client and satisfy/surpass the client expectations. * You will be in regular contact with your clients (face to face, phone, email) and with the commercial team to maximize client satisfaction and ensure understanding of clients needs/requests * You will drive and coordinate discussions in regard to specifications limitations and technical possibilities on clients’ requests. * You will challenge commercial team and client whenever necessary to ensure sustainable solutions will be implemented * You will suggest pro-active solutions to the client for simpler, more enduring and for NIQ more cost-efficient care of the client databases/reports. * You are responsible for ensuring the quality of the database and for making sure the databases remain simple. * You will ensure business growth support, by leading an effective discussion with clients and internal stakeholders, introducing clients to innovations and improvements for their databases that result in clients’ solutions driving revenue. * You will coordinate and ensure support on questions of clients regarding data quality and stay in a position to provide information regarding the status of the implementation. * You will be in charge of Hypercare / Sensitive clients (complex / highly demanding cli
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