Expereo
Telecommunications
JuniorCaseManager
Neural analysis suggests this role is
optimal for Entry candidates.
“Junior Case Manager at Expereo. Skills: Customer Support, Network Management, ITIL Framework. Obtain and verify customer order details. Generate accurate and prioritized support cases or tickets”
Industry & Context.
Night shift working arrangement
What They're Looking For.
Must Have
5 years of experience in IT/Telecommunications, Bachelor’s degree in computer engineering/science, Information Technology, Electronics and Communications Engineering or equivalent, Thorough understanding of Routing and switching, SD-wan and cloud concepts, Integrity Monitoring and Management, Two-Factor, Good understanding of IT best practices and procedures, like ITIL v3, Excellent communication skills, Very good verbal and written English skills, Project management skills, Self-motivated with ability to perform under tight deadlines and high pressure, TCP/IP, Network Configuration Management, VPNs, Information Security Standards and Compliance requirements, Switching technologies with extensive hands-on Cisco & Catalyst Switches, Switching technologies like STP, VLANs, multi-layer switching etc., Switching infrastructure considerations like QoS and POE etc., Routing technologies extensive hands-on Cisco and Juniper routers, In depth understanding of OSPF and other routing
What You'll Do.
Obtain and verify customer order details
Generate accurate and prioritized support cases or tickets
Process and take action on Supplier and /
Work together with a team of Network Engineers
Manage Network & Data Communication Systems
Engage with internal/external customers
Manage customer relationships
Optimize service processes
Ensure excellent customer experience
Attend required training courses
Maintain up-to-date knowledge of products
How You'll Work.
Team & Collaboration
Team of Network Engineers
Communication Scope
Verbal English; Written English
Process & Methodology
Project management
Full Job Description
We are the **Intelligent Internet Platform. **We connect **People, Places **and **Things **anywhere, **managing Internet Performance **better than anyone else, while providing **One Global Experience, **giving **Visibility, Control **and **Security **through **expereoOne.** Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment. **THE ROLE:** Junior Case Manager is responsible for providing exceptional support to customers by managing both technical and non-technical issues related to Expereo’ s services. This role involves handling customer interactions, creating and managing support cases, and optimizing service processes to ensure an excellent customer experience. MAIN DUTIES and RESPONSIBILITIES Here are how your day-today responsibilities of the role will look like, but are not limited to: · Obtain and verify customer order details through follow-up with customers and internal teams to generate accurate and prioritized support cases or tickets. · Process & take action on the Supplier and / or Customer Maintenance communications · Work together with a team of Network Engineers towards a common preset goal · Responsible for Network & Data Communication Systems · Customer Excellence (internal/external customer engagement and relationship management): · Should be customer support ordinated candidate, should have very good knowledge of customer service processes. · Good knowledge of ITIL Framework. · To create an environment which is a great place to work for you and your colleagues th
Applying for this Junior Case Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Expereo?
Real rants from real employees. Read before you apply.