Swissquote
FinTech
JuniorBusiness&ApplicationSupport
Neural analysis suggests this role is
optimal for mid candidates.
“Junior Business & Application Support at Swissquote. Skills: Application support, Business support, Incident resolution. Investigate and resolve incidents. Support internal departments”
What You'll Achieve.
Ensure smooth operation of systems; Increase operational efficiency; Reduce manual workload; Ensure data consistency; Ensure reliability of systems
Industry & Context.
Investigate complex issues; Root cause analysis; Problem-solving skills
On-call rotation, 24/7 support
What They're Looking For.
Must Have
Degree in Information Systems, Windows/Unix/Linux environment, SQL and scripting, Python, Bash, Git, Analytical and problem-solving skills, Interest in financial markets, Ability to understand technical systems, Ability to understand business processes, Communication skills, Good knowledge of French, Working knowledge of English (B2)
Nice to Have
Interest for IT, Eager to work on critical systems, Interest in banking operations, Interest in trading systems
What You'll Do.
Investigate and resolve incidents
Support internal departments
Perform root cause analysis
Coordinate with development teams
Analyze large datasets
Conduct investigations using SQL
Maintain monitoring processes
Improve monitoring processes
Develop automation tools
Develop automation scripts
Produce data extractions
Produce data analyses
Participate in reconciliations
Perform database integrity controls
Monitor production processes
Contribute to documentation
Contribute to knowledge sharing
Contribute to continuous improvement
Provide Level 2 support
Provide Level 3 support
How You'll Work.
Team & Collaboration
Internal departments; Development teams; Business teams; Legal teams; Compliance teams; Operational teams
Communication Scope
Interact with stakeholders
Full Job Description
Building the bank of tomorrow takes more than skills. It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential. We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +650’000 clients, through our performant and secured digital platforms. Our +1200 employees work in a flexible way, without dress code and in multicultural teams. By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment. Have a look behind the scenes by checking [Humans of Swissquote](https://www.instagram.com/humansofswissquote) on Instagram. We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success. Are you all in? Don’t be shy, apply! After an initial training period covering our banking and trading platforms, Oracle databases, internal Python-based tools, and financial products, you will join our Application & Business Support team and play a key role in ensuring the smooth operation of Swissquote's production systems. Your mission will be to investigate complex business and technical issues, support critical banking and trading operations, and contribute to the continuous improvement of our internal processes and tools. Responsibilities * Investigate and resolve complex incidents impacting our banking, trading and forex platforms. * Act as a primary point of contact for internal departments requiring technical and business support. * Perform root cause analysis on production issues and coordinate with development teams when escalations are required. * Analyze large datasets and conduct investigations using SQL (Oracle, Postgres). * Maintain and improve monitoring processes to ensure the reliability of our systems and services. *
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