JuniorBusinessAnalystforClientExperienceCEE

_Prague, Czech Republic_ _Are you a recent graduate with a passion for data, problem solving, and improving customer experiences? Want to see your insights turn into real impact?_ **About the Role** At Saxo, a global leader in trading and investments, we empower curious individuals to invest in the world. As part of our Prague based Client Experience team, you’ll help optimize how clients move money and transfer assets key moments that shape satisfaction, trust, and loyalty. As a Junior Business Analyst, you’ll focus on improving funding, withdrawals, and portfolio transfers by identifying friction, enhancing efficiency, and driving measurable change. You’ll work closely with cross-functional teams locally and globally, gaining real exposure to how a leading fintech operates. **What You’ll Be Doing** _Optimize Funding & Asset Transfer Journeys_ * Analyze and improve end-to-end processes for deposits, withdrawals, and portfolio transfers * Track and interpret KPIs such as: * Funding conversion rates (e.g., time-to-first-fund, failed payments) * Withdrawal processing times and complaints * Rejection rates and Straight-Through Processing (STP) performance * Identify bottlenecks and inefficiencies—and propose data-driven solutions * Support automation initiatives to reduce manual handling and improve scalability * Collaborate with Operations, Payments, and Client Service teams to enhance workflows and communication * Contribute to global initiatives and local market improvements * Assist in defining business requirements and participate in User Acceptance Testing (UAT) * Ensure client-facing communication is clear, timely, and user-friendly * Use client feedback and behavioral insights to continuously refine journeys _Enhance End-to-End Client Experience_ * Analyze Net Promoter Score (NPS) and Voice of Client (VoC) data to uncover key drivers of satisfaction * Support reporting and insights for stakeholders with actionable recommendations * Collaborate across key journe