JuniorAVSubjectMatterExpert

Role: Junior AV Subject Matter Expert Location: Hyderabad, India (based on client site 5 days per week) Contract Type: Permanent & Full-time; working Monday – Friday on a rotation pattern between 7:00 AM - 7:00 PM IST for APAC role, and 7:00 AM CET to 7:00 PM CET (or CEST) for EMEA role (or CEST) Salary: Highly competitive plus strong company benefits Role Overview We are seeking an AV Subject Matter Expert (SME) to provide hands-on technical support for AV systems including Crestron, QSC, Appspace, Vbrick, Cisco, and Microsoft Teams Rooms (MTR). In this role, you will focus on advanced troubleshooting, ticket resolution, and remote guidance for on-site engineers and you will contribute to the efficiency and reliability of AV services. This is a technical role focused solely on AV troubleshooting, execution and problem-solving. Key Responsibilities: * Deliver advanced remote technical support for AV systems across global locations * Troubleshoot and resolve issues using tools such as Crestron Toolbox, Q-SYS Designer, MTR Admin Center, etc. * Provide real-time support and step-by-step guidance to on-site engineers * Log tickets with detailed notes and maintain accurate records of troubleshooting actions and outcomes * Identify recurring issues and document technical insights for team reference * Work closely with fellow AV SMEs, network engineers, and stakeholders to resolve complex technical problems Platform-specific Responsibilities: Crestron * Use Crestron Toolbox and associated tools (SMPL Debugger, Text Console, DM Tool, etc.) for remote diagnostics * Troubleshoot issues with Crestron control panels, processors, and switchers * Support firmware updates and configuration reviews as directed QSC Q-SYS * Troubleshoot Q-SYS audio signal flow, DSP issues, and network conflicts * Use Q-SYS Designer Software to remotely investigate and resolve AV concerns * Perform firmware update tasks in coordination with on-site staff Appspace * Diagnose issues related to digital s