MUFG Investor Services
Financial Services
JuniorAssociateDirector,Nexus
Neural analysis suggests this role is
optimal for mid candidates.
“Junior Associate Director, Nexus at MUFG Investor Services. Skills: Investor Delivery, Client service, Team leadership. Assist Associate Director in oversight. Guide team in deliverables”
Industry & Context.
Solve complex problems
What They're Looking For.
Must Have
3+ years' experience in financial services, 3+ years' experience in fund administration, 3+ years' experience in asset management, 3+ years' experience in banking, 3+ years' experience in client service, Demonstrate business logic, Demonstrate risk adverse approach, Demonstrate team leadership experience, Computer skills with Microsoft Office, Diploma or bachelor's degree
Nice to Have
Business-related field degree, Existing client/customer service experience, Knowledge of Investor Services processes, Proficiency with Microsoft Excel
What You'll Do.
Assist Associate Director in oversight
Guide team in deliverables
Ensure adherence to policies
Support daily client communications
Handle client/investor queries
Review fund/client activity
Allocate resources appropriately
Complete deliverables within SLAs
Support management in addressing queries
Support team with training
Support Associate Director with assessments
Foster professional environment
Ensure professional communication within team
Ensure productive communication with firm
Ensure positive communication with external parties
Demonstrate professional communication
Demonstrate positive communication
Demonstrate collaboration
Demonstrate inclusive team culture
Support management with driving initiatives
Support management with projects
Support management with risk mitigation
How You'll Work.
Team & Collaboration
Collaborative team work environment; Professional communication within team; Productive communication within team; Collaborative communication within team; Professional communication with firm; Professional communication with external parties; Positive communication with external parties; Collaboration with external parties; Support with external parties; Inclusive team culture
Communication Scope
Client communications; Client queries; Investor queries; Escalated queries; Professional communication
Full Job Description
About MUFG Investor Services: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services. With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work. Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. Assist Associate Director in oversight of the Investor Delivery team in daily operations and quality client service with the guidance of MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty. * Guide team in deliverables while ensuring adherence to company and department policies and procedures relating to Investor Delivery responsibilities. * Responsible for supporting daily Investor Delivery client communications, client/investor queries, review and oversight of fund/client activity for the period, ensuring resources are allocated appropriately to complete deliverables within SLAs. * Support management in addressing any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments adhering to high-quality standards. * Support team with training and support Associate Director with individual performance assessments and development as requested. Foster a professional environment of encouraging personal and professional development. * Ensure professional
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