JuniorApplicationSupportSpecialist

**_Job Family_ :** Business Systems Analysis ** _Travel Required_ :** Up to 10% **_Clearance Required_ :** Ability to Obtain Public Trust ** _What You Will Do:_** * Provide Tier I / Tier II application support for enterprise systems, including .NET applications, Appian platforms, and microservices-based solutions. * Respond to and resolve user-reported issues, service tickets, and application errors in a timely manner. * Assist in troubleshooting application defects, integration issues, and performance problems. * Monitor application logs, alerts, and dashboards to support system availability and stability. * Support incident, problem, and change management activities in a structured operational environment. * Escalate complex issues to senior team members and support resolution efforts. * Assist with application deployments, testing, and validation activities. * Prepare and maintain technical and user documentation, including SOPs and knowledge articles. * Provide end-user support and communication, ensuring a professional and customer-focused experience. * Learn and support multiple applications and technologies across the environment. * Maintain a positive, responsive, and service-oriented approach to all support interactions. **_What You Will Need:_** * Minimum Two(2) years of relevant application support experience. * Bachelor’s degree in IT, Computer Science, Engineering, or related field (or equivalent experience). * Ability to work independently with limited supervision in a team environment. * Strong analytical and problem-solving skills. * Excellent written, verbal, and interpersonal communication skills Demonstrated ability to learn new technologies quickly and adapt to changing environments Strong customer service mindset and professionalism. * Basic to intermediate experience supporting .NET-based applications. * Familiarity with Appian or similar BPM/low-code platforms. * Understanding of microservices architecture and APIs (REST services). * Working k