Razorpay Software Private Limited

FinTech

JuniorAnalyst,RiskManagement

₹8–12L ~AI est. India
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Junior candidates.

The Brief

“Junior Analyst, Risk Management at Razorpay Software Private Limited. Skills: UPI chargeback operations, URGCS portal, Dispute resolution. Maintain a daily tracker for open, pending, and. Validate and compile fraud dispute evidence packets”

What You'll Achieve.

Meet strict portal deadlines

Industry & Context.

FinTech
Problems you'll solve

Problem-solving mindset

What They're Looking For.

Must Have

Bachelor's degree in Commerce, Finance, Business Administration, or related field, 1–3 years of hands-on experience in UPI chargeback operations, Working knowledge of the URGCS portal, Understanding of the UPI ecosystem, Proficiency in MS Excel / Google Sheets, Ability to read and interpret transaction logs, settlement files, and switch reports, Familiarity with acquiring bank processes and NPCI circulars

Nice to Have

Prior experience working on the URGCS - UPI portal, Exposure to other payment dispute platforms, Knowledge of PCI-DSS, RBI guidelines on payment aggregators, or NPCI operating guidelines, Experience with ticketing or case management tools

What You'll Do.

Maintain a daily tracker for open

Validate and compile fraud dispute evidence packets

Gather transaction logs and switch-level confirmations

Coordinate with merchant for proof of fulfilment

Communicate resolution to the issuer

Coordinate with acquiring bank and NPCI

Build representment cases

Ensure all supporting documents meet NPCI guidelines

Maintain a structured repository of case files

Reach out to merchants proactively to obtain dispute

Liaise with acquiring bank’s chargeback desk

Update merchants and internal stakeholders on case progress

and monthly MIS reports

Identify trends in dispute reasons

Flag recurring issues to the team lead

Contribute data for monthly business reviews

Follow all NPCI chargeback operating procedures

Follow Razorpay internal SOPs

Flag process gaps or portal issues

Propose solutions to improve efficiency

Support UAT and onboarding activities

How You'll Work.

Team & Collaboration

Merchants; Acquiring bank; Internal stakeholders; Cross-functional internal teams

Communication Scope

Written communication

Full Job Description

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India maintain a daily tracker for open, pending, and closed cases. 2. Chargeback Types Handl

Free ATS check

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