Miratech
Information Technology And Services
JuniorAmazonConnectEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Junior Amazon Connect Engineer at Miratech. Skills: Amazon Connect, AWS, Python, Node. js. Coordinate release planning. Perform development”
What You'll Achieve.
meeting or exceeding scope, schedule, and/or budget objectives
Industry & Context.
problem-solving; debugging; troubleshooting
What They're Looking For.
Must Have
2+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB, Lambda, and Lex Bots, Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions, experience in call routing design (routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing), Skilled in building AWS Lambda-based custom logic for enhancing contact center operations, Proficiency in Python, Node. js, or Java with AWS Lambda API integration, Familiarity with version control tools (GIT, GitHub, TFS), Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD, problem-solving, debugging, and troubleshooting abilities, Excellent communication and collaboration skills with cross-functional teams and stakeholders
Nice to Have
Experience in contact center environments (e. g. , Genesys, Avaya, Cisco, etc. )
What You'll Do.
Coordinate release planning
Build Call flow designs
Integrate to backend systems
Provide input into solution design
Provide routing design
Provide technical support
Provide troubleshooting assistance
Coordinate issue communication
Coordinate issue resolution
How You'll Work.
Team & Collaboration
Cooperate with the Architecture team; Coordinate issue communication and resolution with multiple other tech teams; Review support tickets with agency leadership; Oversee support questions from other team members; Excellent communication and collaboration skills with cross-functional teams and stakeholders
Communication Scope
Excellent communication skills
Full Job Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions. Responsibilities: * Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. * Build Call flow designs and integration to backend systems using application program interfaces (API). * Manage NICE BU and provide input into solution design, and optimization for network solutions. * Provide routing design and implementation for contact center technology * Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. * Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise * Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. * Review support tickets with agency leadership and oversee any support questions from other team
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