Passport
logistics
JuniorAccountOperationsAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Junior Account Operations Associate at Passport. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for our customers. Work as an extension of the daily operations team to deeply understand our supply chain and identify where shipment-level i”
What You'll Achieve.
maintaining high NPS scores for our brands; solve complex problems for our customers; identify where shipment-level issues occur; help triage account-level issues; making a direct impact on both customer experience and operational excellence
Industry & Context.
solving complex problems; spot trends and connections others might miss by parsing through data and pulling at threads; solving new, never-before-faced problems; bringing clarity to ambiguity; solving complex problems at their root
What They're Looking For.
Must Have
1 year of operational experience working with B2B clients, presenting and analyzing data
Nice to Have
experience with Zendesk, Notion, Salesforce, or similar systems is not required but a plus
What You'll Do.
Act as a critical link between solutions engineering
and product teams to solve complex problems for our customers
Work as an extension of the daily operations team to deeply understand our supply chain and identify where shipment-level issues occur
Collaborate with Customer Success Managers on maintaining high NPS scores for our brands
Work closely with the Customer Support team to help triage account-level issues
How You'll Work.
Team & Collaboration
Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams; Collaborate with Customer Success Managers; Work closely with the Customer Support team; natural collaborator who works effectively with a wide variety of brands and internal stakeholders; team-first mentality and find joy in partnering with others to find solutions; highly collaborative group that values solving complex problems at their root; balances a supportive, fun work environment with being hard workers
Communication Scope
presenting and analyzing data; navigate tough conversations with grace; soothe clients when necessary; analyze large sets of data to tell compelling stories
Process & Methodology
project management, seeing projects through from inception to completion
Full Job Description
ABOUT PASSPORT: At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences. ABOUT THE ROLE As an Account Operations Associate, you'll be the crucial link between our brand partners, internal teams, and the solutions that drive customer satisfaction. Working under the Account Ops Manager, you'll help build this team from its inception, focusing on project management and solving complex problems that require cross-departmental collaboration. This position offers the unique opportunity to be at the forefront of shaping a role that grows alongside our company, making a direct impact on both customer experience and operational excellence. WHAT YOU'LL DO - Act as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for our customers - Work as an extension of the daily operations team to deeply understand our supply chain and identify where shipment-level issues occur - Collaborate with Customer Success Managers on maintaining high NPS scores for our brands - Work closely with the Customer Support team to help triage account-level issues ABOUT YOU - You have 1 year of operational experience working with B2B clients, presenting and analyzing data. - You approach problems with high pattern recognition skills, able to spot trends and connections others might miss by parsing through data and pulling at threads - You thrive on taking full ownership of tasks a
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