Flex
manufacturing
JrCustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Jr Customer Service Representative at Flex. Skills: customer communication, end-to-end manufacturing and distribution processes, Excel, Analytical, Attention to detail, Work under pressure, Organized, Proactive. communicating with customers. deal with customer's inquiries”
What You'll Achieve.
drive action items based on results KPIs; exceeding their expectations
Industry & Context.
resolve customer problems and complaints; Interpret customer needs, recognize symptoms, causes and solutions; provide a solution for the customer
What They're Looking For.
Must Have
Experience in similar position in the electronic manufacturing industry, Advanced English (spoken and written), Experience in customer communication, MS Office, Knowledge of end-to-end manufacturing and distribution processes, Advanced Excel, Analytical, Attention to detail, Ability to read, research, and interpret general business periodicals, professional journals, financial reports, legal documents or governmental regulations, Ability to write reports, business correspondence, and procedure manuals, Ability to effectively present information and acknowledges to questions from groups of managers, associates, vendors and/or customers, Work under pressure, Organized, Proactive
Nice to Have
May mentor, coach and lead other employees and/or may develop employees at other levels
What You'll Do.
communicating with customers
deal with customer's inquiries
Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
and resolve customer problems and complaints with care and efficiency and ensure one call resolution
Maintain customer service standards during high-pressure situations such as increased call volume
fewer resources or demanding customers
Interpret customer needs
Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
In charge of tracking relevant metrics and drive action items based on results KPIs
Coordinate Order board
Sales and Export Process
Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer
comprehension incoterms and import of records
Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project
in order to help the client in all their requisitions
exceeding their expectations
Monitoring of customer demand
reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
Operations and customer meetings
How You'll Work.
Team & Collaboration
cross-functional coordination; Coordination with the warehouse and logistics area; Coordination with material and production control; Involve in CFT, Operations and customer meetings
Communication Scope
Advanced English (spoken and written); clear speaking and writing skills; minimize the use of jargon; Ability to effectively present information and acknowledges to questions from groups of managers, associates, vendors and/or customers
Full Job Description
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. ## Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a _**Jr**_** _Customer Service Representative_** located in **_Guadalajara, North Site_**. The Customer Service Representative role involves In charge of communicating with customers and deal with customer's inquiries. **What a typical day looks like:** * Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs * Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution * Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers * Interpret customer needs, recognize symptoms, causes and solutions. * Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed * Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension * In charge of tracking relevant metrics and drive action items based on results KPIs. * Coordinate Order board, RMA, CMA, AR, OTD, Sales and Export Process. * SOX controls knowledge validation prices, incoterms, terms of payment and agreements. * Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and impor
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