Lessen
Property Management
Jr.AssociateAccountManager
Neural analysis suggests this role is
optimal for Entry candidates.
“Jr. Associate Account Manager at Lessen. Skills: Account management, Customer success, Client relationship management. Manage client accounts. Serve as primary relationship owner”
Industry & Context.
Problem-solving; Conflict resolution
What They're Looking For.
Must Have
1-3 years account management, 1-3 years customer success, 1-3 years sales support, Basic understanding customer service principles, Basic understanding client relationship management, Basic proficiency CRM systems, Basic proficiency business tools, Written communication skills, Verbal communication skills, Analytical mindset, Problem-solving skills, Organizational skills, Time management skills, Willingness to learn industry-specific tools, Willingness to learn industry-specific processes, Willingness to learn industry-specific best practices, Collaboration skills, Communication skills vital for client interactions, Communication skills vital for stakeholder management, Proficiency using CRM software, Proficiency using business tools, Ability to support financial tracking, Ability to support budgeting, Ability to support cost monitoring, Conflict resolution expertise, Time management skills, Stakeholder coordination skills
Nice to Have
Experience focusing on property management, Interest in property management, Interest in construction, Interest in residential services, Basic knowledge tools for single family renovations, Basic knowledge techniques for single family renovations
What You'll Do.
Manage client accounts
Serve as primary relationship owner
Serve as trusted advisor
Prioritize client needs
Resolve client issues
Assess business impact
Determine appropriate solutions
Balance client satisfaction with company objectives
Analyze client portfolios
Analyze financial performance
Analyze operational data
Develop actionable solutions
Recommend actionable solutions
Lead coordination with internal teams
Execute against client objectives
Monitor project performance
Ensure alignment with contractual obligations
Ensure alignment with budgets
Ensure alignment with timelines
Develop performance insights
Present recommendations to stakeholders
Present recommendations to clients
Identify account growth opportunities
Drive account growth opportunities
Support contract adherence
Participate in scope discussions
Participate in pricing discussions
Participate in service-level discussions
Contribute to process improvements
Identify inefficiencies
Recommend operational enhancements
How You'll Work.
Team & Collaboration
Internal teams; Sales; Field Operations; Product; Implementation; Clients; Internal stakeholders; Contractors
Communication Scope
Written communication; Verbal communication; Client communication; Stakeholder communication
Process & Methodology
Project management platforms
Full Job Description
## Description Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. ## What You'll Do Manage a portfolio of client accounts, serving as a primary relationship owner and trusted advisor on service delivery, performance, and growth strategy. Exercise independent judgment in prioritizing client needs, resolving issues, and determining appropriate escalation paths. Resolve client issues by assessing business impact and determining appropriate solutions, balancing client satisfaction with company objectives. Analyze client portfolios, financial performance, and operational data to identify trends, risks, and opportunities; develop and recommend actionable solutions. Lead coordination with internal teams (Sales, Field Operations, Product, and Implementation) to align resources and execute against client objectives. Monitor project performance across rehabs, turns, and maintenance initiatives, ensuring alignment with any contractual obligations, budgets, and timelines. Evaluate client KPIs and develop performance insights, presenting recommendations to internal stakeholders and clients. Identify and drive account growth opportunities with the account manager, including upsell and service expansion, based on data analysis and client needs. Support contract adherence and participate in scope, pricing, and service-level discussions with c
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