NielsenIQ
consumer intelligence
Jr.ApplicationSupport
Neural analysis suggests this role is
optimal for mid candidates.
“Jr. Application Support at NielsenIQ. Skills: Application Support, technical application support, customer service, problem analysis, resolution. Provide administrative support to the Application Support team. Provide professional technical application support, customer-facing applications and services, and a limited selection of desktop applications, as well as providing support to teleworkers within the support region”
What You'll Achieve.
ensure that users of the proprietary applications can fulfil their duties while adhering to internal departmental processes; ensure requests escalated to you are completed within the allotted SLA
Industry & Context.
Analytical, methodical approach to information gathering and fault diagnosis; problem analysis; resolution for complex application problems
respond to out-of-hours application support requests (for which TOIL will be offered)
What They're Looking For.
Must Have
A willingness to learn new skills and an underlying interest in Information Technology, Analytical, methodical approach to information gathering and fault diagnosis, Good level of face to face customer service experience, Polite and cheerful with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals
Nice to Have
Experience in working within a service desk, Experience of supporting proprietary applications within a commercial environment, Exposure or basic knowledge and/or understanding of Microsoft SQL Database language, XML and JSON, Exposure or basic knowledge of Google applications and tools
What You'll Do.
Provide administrative support to the Application Support team
Provide professional technical application support
customer-facing applications and services
and a limited selection of desktop applications
as well as providing support to teleworkers within the support region
Using the internal ticketing Jira ensure requests escalated to you are completed within the allotted SLA
Contribute to documentation for the application support team
Manage application configuration
problem analysis and resolution for complex application problems
in conjunction with the users and external application or service suppliers where necessary
scripting and new user administration as required
How You'll Work.
Team & Collaboration
in conjunction with the users and external application or service suppliers
Communication Scope
face to face customer service experience
Full Job Description
This role is to provide dedicated Application Support focus for the Nielsen Brandbank IT Service, its internal applications and ensure that users of the proprietary applications can fulfil their duties while adhering to internal departmental processes. This is primarily a junior role with team administration and reporting functions an important part of the day to day work. The junior analyst will however be expected to grow into a more technical role with elements of support and customer service to the internal Nielsen Brandbank functions. Job Responsibilities * Provide administrative support to the Application Support team. * Provide professional technical application support, customer-facing applications and services, and a limited selection of desktop applications, as well as providing support to teleworkers within the support region. * Using the internal ticketing Jira tool; ensure requests escalated to you are completed within the allotted SLA. * Contribute to documentation for the application support team. * The Application Support Analyst may be required to respond to out-of-hours application support requests (for which TOIL will be offered). * Manage application configuration, problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary. * System configuration, scripting and new user administration as required ## Qualifications Role Requirements E=essential, P=preferred E - A willingness to learn new skills and an underlying interest in Information Technology.. E - Analytical, methodical approach to information gathering and fault diagnosis. E - Good level of face to face customer service experience. E - Polite and cheerful with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals. P - Experience in working within a service desk. P - Experience of supporting p
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