JIRASpecialist

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets. Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 700 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Bulgaria, Finland and beyond. The Role As an ITSM Specialist (Atlassian), you will be responsible for the administration, optimisation and continual improvement of Fastmarkets’ IT Service Management platform, with a primary focus on Atlassian Jira Service Management and its integrations across the wider Atlassian toolset. Reporting to the Head of IT Operations, you will act as the subject‑matter expert for ITSM tooling, ensuring they support Fastmarkets' requirements (aligned to ITIL v4), are operationally efficient and deliver a consistent, high‑quality service experience for colleagues globally. You will work closely with wider colleagues in IT Operations - Service Desk, Infrastructure, Digital Workspace, Security and business stakeholders to design, configure and evolve workflows, SLAs, automation, reporting and self‑service capabilities that scale with the organisation. The ITSM Specialist is responsible for the creation, ownership, and ongoing management of JIRA Service Management backlog across Fastmarkets. This requires the translation of process improvement and feature requests from stakeholders into well‑defined backlog items; ensuring clear problem statements, acceptance criteria, and dependencies; and maintaining prioritisation aligned to operational risk, business value, and service outcomes. The role works closely with IT Ope