Brilliant Earth

JewelryStylist(PartTime)

$0–0k Fairfax, Virginia, United States PART TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Jewelry Stylist (Part Time) at Brilliant Earth. Skills: Sales, Customer experience, Product knowledge. Assist customers in finding jewelry. Meet and exceed sales targets”

What You'll Achieve.

Exceed sales targets; Attain individual goals; Attain team goals; Attain revenue targets

Industry & Context.

Problems you'll solve

Problem-solving techniques; Troubleshooting

What They're Looking For.

Must Have

A passion for the customer, A drive to exceed goals, It’s all in the details, Communication is Key, Master of Collaboration

What You'll Do.

Assist customers in finding jewelry

Meet and exceed sales targets

Create personalized experiences

Guide customers through purchasing decisions

Assist customers in the purchasing process

Create memorable customer experiences

Guide customers to purchase

Manage incoming sales leads

Attain individual and team goals

Attain revenue targets

Respond to online customer inquiries

Provide sales assistance through live chats

Provide sales assistance through phone calls

Develop product knowledge

Demonstrate product knowledge

Conduct post-sale appointments

Assist customers returning for pick-ups

Assist customers returning for exchanges

Assist customers returning for re-sizing

Call customers to confirm showroom appointments

Answer pre-appointment questions

Review customer feedback surveys

Review online reviews

Improve customer experience

Use ERP system to manage tasks

Communicate cross-functionally

Act as a brand advocate

Share company mission

Maintain luxury showroom appearance

Maintain showroom cleanliness

Maintain showroom organization

Execute new product merchandising

Serve as liaison for facilities maintenance

Troubleshoot facilities maintenance

Perform minor repairs

Send product from distribution center

Send product to customers

Send product to vendors

Receive product from distribution center

Receive product from customers

Receive product from vendors

Reconcile inventory within computer system

Maintain inventory organization

Enforce policies within waiting room

Ensure safe guest experience

Ensure pleasant guest experience

Ensure product security

How You'll Work.

Team & Collaboration

Work together; Cross-departmental meetings

Communication Scope

Live chats; Phone calls; Email; Chat

Full Job Description

Jewelry Stylist (Part Time) - Fairfax, VA Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer.  These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.  The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person in of our Fairfax, VA Showroom. The targeted budget for this position is $20-22 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.  Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality. Guide customers to purchase, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets. Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product. Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.   Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and y

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