Brilliant Earth
JewelryStylist
“Jewelry Stylist at Brilliant Earth. Skills: Sales, Customer experience, Product knowledge. Assist customers in finding jewelry. Provide personalized experiences”
What You'll Achieve.
Attain individual goals; Attain team goals; Attain revenue targets
Industry & Context.
Forward-thinking problem-solving
What They're Looking For.
Must Have
Full-time schedule including weekends, Meet and exceed sales targets, Assist and guide customers, Respond to online inquiries, Develop product knowledge, Conduct post-sale appointments, Call customers to confirm appointments, Review customer feedback surveys, Use ERP system, Maintain showroom appearance, Enforce policies, Open and/or close showroom
Nice to Have
Passion for customer experience, Drive to exceed goals, Attention to detail, Passion for process, Communication skills, Master of collaboration, Team player
What You'll Do.
Assist customers in finding jewelry
Provide personalized experiences
Meet and exceed sales targets
Create memorable customer experiences
Guide customers to purchase
Respond to online customer inquiries
Provide sales assistance through live chats
Provide sales assistance through phone calls
Develop product knowledge
Conduct post-sale appointments
Assist customers with pick-ups
Assist customers with exchanges
Assist customers with re-sizing
Call customers to confirm showroom appointments
Answer pre-appointment questions
Review customer feedback surveys
Review online reviews
Improve customer experience
Improve sales performance
Use ERP system to manage tasks
Communicate cross-functionally
Act as brand advocate
Share company mission
Maintain luxury showroom appearance
Maintain showroom cleanliness
Maintain showroom organization
Execute new product merchandising
Serve as liaison for facilities maintenance
Troubleshoot maintenance issues
Perform minor repairs
Send product from distribution center
Receive product from distribution center
Send product from customers
Receive product from customers
Send product from vendors
Receive product from vendors
Enforce policies within waiting room
Ensure safe guest experience
Ensure pleasant guest experience
Ensure product security
How You'll Work.
Team & Collaboration
Communicate cross-functionally; Work with leaders
Communication Scope
Live chats; Phone calls
Applying for this Jewelry Stylist role?
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