Brilliant Earth
JewelryConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Jewelry Consultant at Brilliant Earth. Skills: Sales targets, Customer experience. Guide customers through purchasing decisions. Create memorable and personalized experiences”
What You'll Achieve.
Exceed sales targets
Industry & Context.
Work weekend days
What They're Looking For.
Must Have
Passion for the customer, Drive to exceed goals, Keen eye for detail, Clear and concise communication
What You'll Do.
Guide customers through purchasing decisions
Create memorable and personalized experiences
Manage high volume sales leads
Attain individual revenue targets
Provide luxury customer experience
Proactively greet customers
Assist customers in purchasing process
Conduct post-sale appointments
Assist and educate customers
Call customers to confirm appointments
Answer pre-appointment questions
Review customer feedback surveys
Review online reviews
Work with leaders to improve experience
Work with leaders to improve sales performance
Enforce policies within waiting room
Ensure safe and pleasant experience
Ensure product security
Use ERP system to manage tasks
Communicate cross-functionally
Act as brand advocate
Share company mission
How You'll Work.
Team & Collaboration
Communicate cross-functionally
Communication Scope
Clear communication; Concise communication
Full Job Description
Jewelry Consultant - Miami, FL Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Miami, FL location. The targeted budget for this position is $20-22 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all gu
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