Java/DevOpsEngineer(L2Support)

The **Java + Basic DevOps Engineer** is the primary L2 resolver for complex application incidents across the operations platform (fleet/routing) and driver management queues. This role handles issues that require code-level investigation, configuration changes, or deployment actions — escalated from L1 when KB articles are insufficient. Basic DevOps competency is required to support CI/CD pipelines, server-level operations, and AWS serverless infrastructure troubleshooting. **Responsibilities** · Investigate and resolve complex application incidents (fleet operations platform, driver management apps) · Perform code-level debugging, configuration changes, and minor fixes (up to 80 engineering hours) · Execute and validate deployments to production and non-production environments · Conduct RCA for escalated tickets; document findings and update KB articles in ServiceNow · Monitor CI/CD pipelines (Tier 1) and perform remediation (Tier 2) · Handle AWS serverless infrastructure issues: Lambda failures, DynamoDB anomalies, RDS connectivity · Support server and service restarts, log-level diagnostics, and environment health checks · Participate in weekend release activities (several times per year) **Required Technical Skills** · Java: SpringBoot, JBoss — read stack traces, identify root cause, apply fix or workaround in production · Databases: Oracle 11g, MS SQL Server — diagnostic and fix queries, stored procedures · AWS: Lambda, RDS, S3, DynamoDB, Kinesis, CloudWatch — hands-on troubleshooting · DevOps basics: GitLab CI/CD, Docker — pipeline status review, deployment execution, rollback · Observability: Datadog — log search, alert triage, service map navigation · OS: Linux — log reading, service management, basic shell scripting · ITSM: ServiceNow — ticket management, work notes, SLA-aware escalation **Nice to Have** · Node.js / JavaScript (back-end components) · Kubernetes basics · Android/iOS mobile app support experience **About Us** Established in 2011, Trinetix is