Kyndryl
Java&APIApplicationSupportEngineer–AMS
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Java & API Application Support Engineer – AMS at Kyndryl. Skills: Java technologies, Technical support, Application maintenance, AMS environments. Analyze technical incidents. Diagnose technical incidents”
Industry & Context.
Analyze; Diagnose; Resolve; Assess impact; Identify deviations; Coordinate corrective actions; Validate; Identify root causes; Troubleshooting
Rotating shifts, After-hours support, 24/7 service models
What They're Looking For.
Must Have
Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field, 4+ years of experience in technical support and/or development using Java technologies, User support experience, Production support experience, Application maintenance experience, AMS environments experience, Availability for rotating shifts and after-hours support, including 24/7 service models, Fluent / Native Spanish, Basic English
Nice to Have
Experience in the retail industry, Familiarity with Palacio de Hierro systems, Participation in implementation projects, Participation in deployments, Participation in major application changes, Java certification, Microsoft certifications, ITIL certification
What You'll Do.
Analyze technical incidents
Diagnose technical incidents
Resolve technical incidents
Address functional requests
Address technical requests
Assess request impact
Propose aligned solutions
Support JSP components
Support Java 1.4/1.8 components
Support Axis components
Support Scheduler components
Support HTML components
Support JavaScript components
Support related libraries
Support related services
Verify information flow
Coordinate corrective actions
Review application technical behavior
Analyze application technical behavior
Validate application technical behavior
Ensure proper process execution
Ensure integration execution
Ensure system dependency execution
Validate synchronous integration flows
Validate asynchronous integration flows
Verify exception handling
Verify end-to-end behavior
Identify root causes of issues
Document implemented solutions
Document technical recommendations
Collaborate with development teams
Manage technical enhancements
Coordinate with database administrators
Coordinate with infrastructure teams
Coordinate with networking teams
Coordinate with security teams
Use Git for code review
Use Bitbucket for code review
Follow up on technical analysis
Ensure proper implementation
Ensure closure of analysis
Maintain updated technical documentation
Maintain configurations documentation
Maintain critical functions documentation
Maintain integration flows documentation
Maintain operating procedures documentation
Maintain support evidence documentation
Prepare information for audits
Prepare information for reviews
Prepare information for continuous improvement
Record best practices
Record recurring solutions
Record technical criteria
Participate in functional testing
Participate in technical testing
Validate new functionalities
Validate deliverables before deployment
Ensure technical compliance
Ensure functional compliance
Provide support during post-release stabilization
Monitor service behavior
Identify optimization opportunities
Contribute to support model strengthening
Contribute to task automation
Contribute to increasing service value
How You'll Work.
Team & Collaboration
Development teams; Database administrators; Infrastructure teams; Networking teams; Security teams
Full Job Description
**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** **1\. Incident and Request Management within the AMS Environment** * Analyze, diagnose, and resolve technical incidents related to Java applications, ensuring service stability and availability. * Address functional and technical requests, assessing their impact on the application ecosystem and proposing solutions aligned with the operational model. * Provide support for components involving **JSP, Java 1.4/1.8, C, Axis, Scheduler, HTML, JavaScript** , as well as related libraries and services. * Verify the correct flow of information between applications, databases, and external services, identifying deviations and coordinating corrective actions. * Manage tickets in accordance with defined standards for priority, impact, and response times. **2\. Technical Analysis and Process Validation** * Review, analyze, and validate the technical behavior of applications, ensuring proper execution of processes, integrations, and system dependencies. * Validate synchronous and asynchronous integration flows, verifying mappings, constraints, exception handling, and expected end‑to‑end behavior. * Identify root causes of issues across applications, integrations, databases, or related infrastructure components. * Document findings, implemented solutions, and technical recommendations, ensuring traceability and operational consistency. **3\. Technical Coordination within the Development Ecosystem** * Collaborate with development teams to manag
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