Mercier Consultancy Group
Automotive
JapaneseSpeakingCustomerAgentForAutomotive
“Japanese Speaking Customer Agent For Automotive at Mercier Consultancy Group. Deliver customer support in Japanese. Assist customers with product information”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Fluency in Japanese, Proficiency with CRM software, Proficiency with digital communication tools, Organizational skills, Attention to detail
Nice to Have
Proficiency in English, Customer service experience, Automotive sector experience
What You'll Do.
Deliver customer support in Japanese
Assist customers with product information
Assist customers with order status
Assist customers with after-sales support
Resolve customer issues
Resolve customer complaints
Maintain documentation of customer interactions
Collaborate with internal teams
Stay informed on automotive industry trends
Stay informed on automotive products
Stay informed on company policies
How You'll Work.
Team & Collaboration
Internal teams
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