Side
Video Games
JapanesePlayersupportTier1
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Japanese Player support Tier 1 at Side. Skills: Japanese language, English language, Customer support. Support customer service operations. Evaluate results”
Industry & Context.
Analyzing information; Solving information
What They're Looking For.
Must Have
Fluent reading and writing skills in Japanese (JLPT N1), Business level English, Able to deliver excellent customer service via email and chat, Able to understand games from a gamer’s perspective, Capable of analyzing and solving information accurately and swiftly within guidelines, Residing in Japan with a valid working visa
Nice to Have
Customer service experience, Video game experience, Travel support experience, Help desk experience, Technical support experience within an email contact center environment
What You'll Do.
Support customer service operations
Perform JP-EN translation
Perform EN-JP translation
Proofread translations
Respond to player issues via chat
Respond to player issues via email
Support password resets
How You'll Work.
Team & Collaboration
Team player mentality
Full Job Description
Description * Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes. * Perform (JP-EN, EN-JP) language translation and proofreading where necessary. * Respond and support players issues via chat and email, including but not limited to password resets and more. * Business hours: 10:00-19:00 * Full remote work within Japan [](http://www.side.inc/) **Requirements** **Requirements** * Fluent reading and writing skills in Japanese (JLPT N1). * Business level English * Passionate about the video game industry. * Strong logical thinking. * Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment. * Able to deliver excellent customer service via email and chat. * Able to understand games from a gamer’s perspective. * Capable of analyzing and solving information accurately and swiftly within guidelines. * Possesses a team player mentality. ***This position is only for applicants residing in Japan with a valid working visa** [](http://www.side.inc/) **Benefits** Benefits * Collaborating with people creating innovative interactive entertainment. * Dynamic and entrepreneurial culture. * Video games focused environment. * Contract Employee*Permanent employee promotion is available. * Trial period: 3 months / No change in conditions. * Up to 50,000 yen reimbursement or train pass. **Who we are:** Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include codev, art production, localization, audio production, quality assurance, localiza
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