Kyndryl
JapaneseLanguageExpert(ServiceManagement)
“Japanese Language Expert (Service Management) at Kyndryl. Skills: Service Management, ITSM processes, Japanese language. Ensure smooth operation of IT infrastructure. Maintain and optimize systems”
What You'll Achieve.
Realize solutions in committed time frame; Meet client expectation
What They're Looking For.
Must Have
7+ years experience in similar role, Knowledge of ITSM processes, Fluent in Japanese (JLPT, N2 or above), Fluent in English, Ability to work independently, Manage multiple tasks and deadlines, Experience with IT service management tools
Nice to Have
Experience in working with Japanese clients, Experience in multicultural team, Japanese Language Proficiency Test (JLPT) level N1/N2, Keen on personal and professional development
What You'll Do.
Ensure smooth operation of IT infrastructure
Maintain and optimize systems
Coordinate with cross-functional teams
Coordinate with vendors
Coordinate with third-party suppliers
Ensure delivered solutions meet expectations
Establish quality management system
Track project milestones
Manage project issues
Manage project dependencies
Implement mitigation strategies
Monitor customer infrastructure
Act as first point of contact for alerts
Participate in daily Operations meetings
How You'll Work.
Team & Collaboration
Cross-functional teams; Vendors; Third-party suppliers; Multicultural team
Communication Scope
Explain technical information
Process & Methodology
ITIL, Infrastructure projects, Quality management, Risk management, Issue management, Dependency management
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