Kyndryl
JapaneseLanguageExpert
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Japanese Language Expert at Kyndryl. Skills: Japanese language, IT service management, Customer success. Translate Japanese. Interpret Japanese”
Industry & Context.
Problem solving; Troubleshoot
What They're Looking For.
Must Have
Excellent Japanese translation, Excellent Japanese interpretation, JLPT N1-N2, 4-5 years of experience, Ability to analyse and troubleshoot, Expected to do work according to SOPs, Ability to understand, explain, and enhance internal tooling processes, Ability to learn, understand, and explain business processes, Demonstrable knowledge of application support, Experience in supporting Major Incident and Problem Management, Experience gained in an ITIL-based organization
Nice to Have
Ability to adapt and change, Ability to learn new tools and skills, Self-motivated, Able to deliver under deadlines, Able to multi-task under pressure, Self-starter, Passion for personal development, Passion for continuous improvement, Team oriented, Excellent verbal communication skills, Excellent written communication skills
What You'll Do.
Provide interactive solutions
Treat customers with concierge-level care
Get set up with one client
How You'll Work.
Team & Collaboration
Work with back-office teams; Work with senior co-workers; Work with mentors
Communication Scope
Verbal communication; Written communication
Process & Methodology
ITIL-based organization
Full Job Description
**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** Bilingual skills: Excellent Japanese translation and interpretation skills certification: Japanese language proficiency test (JLPT) level N1-N2 IT service management: proven track record of delivering IT service management (ITIL) infrastructure projects. Incident handling: proficient in handling incidents, problems, and changes. Ready for the bridge between India and Japan A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. **Who You Are** Job Qualifications You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professi
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