Kyndryl
JapaneseLanguageExpert
Neural analysis suggests this role is
optimal for Senior candidates.
“Japanese Language Expert at Kyndryl. Skills: Japanese language interpretation, English fluency, Technical translation, Client communication, SCRUM or Project Management. Provide tech support with problem solving and customer service.. Learn the ropes and get set up with one client on production.”
Industry & Context.
Problem solving; Excellent problem-solving and analytical skills.
What They're Looking For.
Must Have
At least 6-8 years of experience in the role of Japanese language interpreter (Real time)., Fluency in both Japanese and English, with advanced proficiency in business and technical contexts., JLPT N1 or N2 certification, demonstrating professional-level Japanese language proficiency., Proven experience in providing real-time, consecutive interpretation during meetings, presentations, and negotiations with Japanese clients., Ability to handle complex, technical conversations and translate technical terminology in a clear and concise manner., Experienced in handling client communication and negotiations., Excellent in Japanese skills both translation and real time interpretation., Proven hands-on experience in SCRUM or Project Management., Excellent problem-solving and analytical skills., Customer support knowledge., Active listener with flexibility to modify approach and adapt to customer needs., Bachelors degree
Nice to Have
Knowledge of IT terminology, concepts, and business processes to ensure accurate interpretation and translation in a technology-focused environment., Knowledge of Mainframe domain., Any experience on z/OS, JCL, RACF, Certifications in Japanese language proficiency JLPT N2 or above, Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals, Experience in working with Japanese clients or in a multicultural team is preferred., Ability to work independently and manage multiple tasks and deadlines., Experience modifying approaches and adapting to customer needs
What You'll Do.
Provide tech support with problem solving and customer service.
Learn the ropes and get set up with one client on production.
Multi-tasking and providing interactive solutions (chat
Treat customers to concierge-level care.
Work with back-office teams to handle escalations.
consecutive interpretation during meetings
and negotiations with Japanese clients.
technical conversations and translate technical terminology.
Handle client communication and negotiations.
Perform Japanese translation and real-time interpretation.
Work with SCRUM or Project Management.
Provide customer support.
Modify approach and adapt to customer needs.
Explain technical information to non-technical individuals.
Manage multiple tasks and deadlines.
How You'll Work.
Team & Collaboration
Work with back-office teams to handle escalations.; Work alongside senior co-workers who will share their knowledge.; Interact with many different people on a variety of problems.; Work with mentors.; Work with Japanese clients or in a multicultural team.
Communication Scope
Fluency in both Japanese and English, with advanced proficiency in business and technical contexts.; Ability to handle complex, technical conversations and translate technical terminology in a clear and concise manner.; Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals.
Process & Methodology
SCRUM, Project Management
Full Job Description
**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** A Japanese Language Expert combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored! Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go
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