Keywords Studios
Gaming
JapaneseBilingualAgentNonvoiceforGamingProject
“Japanese Bilingual Agent - Non-voice for Gaming Project at Keywords Studios. Skills: Japanese language, Player support, Customer service. Investigate player inquiries. Deliver prompt responses”
What You'll Achieve.
Meet players' needs
Industry & Context.
Investigate inquiries; Resolve inquiries; Escalate issues
Onsite during onboarding, Permanent onsite work
What They're Looking For.
Must Have
C1-C2 level Japanese proficiency, English at B2 level or higher, Excellent communication skills, Flexibility to adapt, Accountability and reliability, Proactivity in identifying and addressing play
Nice to Have
Previous Customer Service experience, Relevant experience in a BPO setting, Email or Live Chat Support experience, Knowledge of community platforms, Passionate about video games
What You'll Do.
Investigate player inquiries
Deliver prompt responses
Provide valuable feedback
Assist internal teams
Gather player feedback
Maintain accurate reports
Escalate issues promptly
Contribute to support processes
Maintain high-quality standards
Participate in training sessions
Manage time effectively
Master gameplay knowledge
How You'll Work.
Team & Collaboration
Assist internal teams; Smooth collaboration
Communication Scope
Customer support; Player feedback; Translations
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