JanitorialOperationsManager

## Essential Functions Operations & Service Delivery • Oversee daily janitorial operations across multiple client sites • Ensure all cleaning services meet company and client quality standards • Conduct regular site inspections and quality audits • Develop and implement efficient cleaning schedules and workflows Staff Management • Recruit, hire, train, and supervise janitorial staff and supervisors • Manage employee schedules, attendance, and performance evaluations • Provide coaching, discipline, and motivation to maintain high productivity • Ensure adequate staffing levels for all contracts Client Relations • Serve as the primary point of contact for client accounts • Address customer concerns and resolve service issues promptly • Conduct regular client meetings to ensure satisfaction and retention • Identify opportunities for contract growth or additional services Safety & Compliance • Ensure compliance with OSHA standards, company policies, and local regulations • Train staff on proper use of cleaning chemicals and equipment • Maintain safety records and incident reports • Promote a culture of workplace safety Budget & Inventory Management • Manage operational budgets and control labor and supply costs • Monitor inventory levels and order cleaning supplies and equipment • Track expenses and identify cost-saving opportunities Reporting & Performance Tracking • Track KPIs such as labor efficiency, customer satisfaction, and quality scores • Prepare regular performance and operations reports • Use data to improve operational efficiency and service delivery ## Qualifications • 3–5+ years of experience in janitorial, facilities management, or related field • 2+ years in a supervisory or management role • Knowledge of cleaning methods, equipment, and chemicals • Strong leadership and team management skills • Excellent communication and problem-solving abilities • Ability to manage multiple sites and priorities simultaneously • Proficiency in scheduling systems, Micros